Customer Ratings & Reviews

Geek squad is awesome, they take care of the customers hassle free, I like that they don't treat you like you're at fault for the damage or trade, they are very helpful and understanding

Honestly when it comes to geek squad, its one of the best protection plan you could add to your item, everything is directly thru best buy don't have to call customer nor go thru the hassle

I didn't have to use the geek squad stuff on this purchase but definitely bought it because used it like two or three times in the past for another laptops excellent Excellent.

I have used the geek squad replacement on several occasions and it has saved me several times from losing money with defective electronic purchases. I would highly recommend getting a plan assuming it does not cost the same amount as the replacement item.

Purchased Bose earbuds and added the 2 year warranty. After a year and a half the earbuds were not holding a charge. Best Buy was AWESOME to deal with in obtaining a brand new pair under warranty!!

Purchased Bose earbuds and added the 2 year warranty. After a year and a half the earbuds were not holding a charge. Best Buy was AWESOME to deal with in obtaining a brand new pair under warranty!!

I love having the geek squad protection because over 2 years, so many things can happen. It's great to have the reassurance that my problem will be resolved as a result of having this added coverage.

When have this on an item it’s a worry free feeling and I’m glad to have it but it sucks if you have to use it and then you have to pay for it again but still worth it

I recently had to use the product protection plan that I purchased for a portable DVD Player. Best Buy was unable to fix the problem and therefore replaced the item with a new DVD Player. Thank you, Best Buy, for offering product protection plans!

I bought this product to insure a set of ear buds I purchased for my grandson. We haven’t used the product yet, but I love being able to have piece of mind knowing they will be replaced if he breaks them.

I like having a plan for items like headphones/earplugs, because they often break, so it is nice to have some protection so that you can get another pair.

Purchased this warranty to ensure that if anything happened to my headphones that I'd be able to get them replaced. Once the charge port on my Bluetooth headphones had an issue, I took them to Best Buy and they swapped them out, no issue!

The ideal review I can give is - it's insurance. If I have to use it I doubt I'll be happy because no one wants to use insurance. Therefore, everything is great. Hopefully I won't need to update this.

There is time that some of my products that I bought from best buy, stop working. Nothing ever last forever. All I had to do is take my product to best buy customer service and they replace it. Just make sure it is in the time frame of the 2 years.

When it comes to protecting your devices ,Geeksquad offers a range of customer support options that will fit into your daily routine, professional, helpful and knowledgeable,

It's always good to get protection on items you purchase on some of them not all of them I can't recall what I purchased this protection for but it might have been a coffee pot not sure

I purchase my kids gaming consoles and accessories from Best Buy so I can get the Geek Squad insurance. It’s well worth the extra $ because when you use these gaming products often they don’t last.

Hubby got this when he purchased his ear buds they started acting funny so went to store to replace no issues at all and good customer service worth it for $200 plus item if something should go wrong

Good insurance for the equipment, there are no obstacles to honor the claims. It is worth protecting your investment since the vast majority of electronics have a limited life time.

My headphones didnt work after good 1 year i had two years protection plan .. i recieved all my money back no questions asked ! I would suggest to go to best buy instead buying some fake insurance online