Customer Ratings & Reviews

Better safe than sorry! Protect your investment with the full force of Geek Squad at your back. No company, anywhere, has better protection plans for their products. It's worth the little extra to ensure your protected from life's little mishaps!

Totally replaced my speaker when I found out the hard way that it wasn't completely waterproof. I love the geek squad protection - especially when I don't have a BB Team Member who acts like its a personal offense to return a defective product.

I called to ask about a replacement warranty regarding a pair of earbuds that were purchased almost 2 years ago.The representative I spoke with on the phone was most helpful to answer my question

When you’re purchasing this plan, you’re making an investment for the future! No fuss replacement when the product fails. You can’t beat that!

I have used the Geek Squad in the past and have been happy with their help. I bought this warranty for the Bose remote earplugs I bought. They were pretty expensive and if I ever need the warranty it will be worth the money.

Good coverage for my quality product. I rest assured that i will be covered should i have any problem with quality which i dont expect but better safe than sorry.

I bought Bose ear buds for $300 bucks about two years later the down volume button stopped working. No questions asked. And the cost to replace them was $50 less then I paid so I got new Bose earbuds and a $50 store card. Buy it!

I bought a Bose wireless pulse headphones, very expensive item. I won't be happy if some issues appear after normal use, so I'm always getting the protection plan because I had used that before and saved me a lot of money and headache

Haven't had to use it for this purchase, but I have in the past so I am rating it off of past experiences. Excellent service, will always purchase to protect my electronics.

Haven't had to use it for this purchase, but I have in the past so I am rating it off of past experiences. Excellent service, will always purchase to protect my electronics.

I bought this based on the fact that it is waterproof. It has withstood the ocean, pools, sweat, and many workouts. It stylishly looks better than the Fitbit and it even tracks your sleep. The cons is that it does not convert your steps into miles or flights of stairs, the app leaves a little to be desired, and it will sometimes have issues synching with the phone. Overall, I do like this and with a few modifications, this can only get better.

The product I purchased this with is not the best, but Best Buy comes through on their extended warranty. They replaced the original headphones with no questions asked. I only buy the warranty on certain items. This one was worth it.

Great plan that comes with great service from The geek squad. it makes no sense to buy expensive electronics without a protection plan behind it you never know what can happen.

It is really nice to know Geek Squad has your back. They can troubleshoot a product and if something is wrong then the product can be replace. Knowing you have that added protection makes you worry less about anything going wrong.

My son has autism and tends to not care for his electronic devices as he should...for us the accident and repair policy is a Godsend! I purchase all electronic devices for him at Best Buy for the security it provides and the peace of mind..

I recommend anything electronic that you purchase here to get this service. Cause you will not be disappointed at all. There very knowledgeable and professional.

Great service to add geek squad for all my helpful needs! They are fast, nice and caring!

Sony headphones I purchased broke 2 months into light use. With the replacement plan I was able to get a brand new pair and got a refund that was equal to the current price of the headphones since I paid more at time of sale.

After not getting replacement and needing it, I decided to purchase it. The product I am protecting will end up not needing it I am sure. Nice to have it in my pocket if needed.

I think it’s always a good idea to go ahead and get the insurance policy for peace of mind when you use headphones for working out. I bought these at an airport and was able to purchase the protection plan at a later date in store