Customer Ratings & Reviews

Had issues with headphones that I had to return twice. No issues at all exchanging the first pair and receiving credit for the value the second time. Great customer service

it is always good to put warranty on your products. if something goes wrong you take it back and Geek Squad gives you a new product

I have used 2-Year Geek Squad Product Replacement before and so I know I will be covered if anything happens.

This came in very handy. My buds went out one day before the 2 year warranty was about to end. Best to be safe than sorry

Haven't needed to use the replacement for this product but Best Buy is always great insurance for tech that may not last.

I’ve used geek squad on most products I’ve purchased at Best Buy. They either fix or replace depending on the issue with the product.

I only got this incase my device breaks with in the geek squad warranty, which is better than paying full price again.

Still learning all the features but I love them they work great no matter what activity you're doing exercises running walking treadmill Zuma no interruption in service music or calls

I really enjoyed my jawbone while it lasted. It was a sleek design and easy to control. The battery lasted a whole week. The only downside was that it died and I could not replace it.

Bought some headphones for kids and it covers for any damage he may do to them. Definitely a must buy for kids who break things.

I always use the Geek Squad to protect my devices or whatever I buy from Best Buy. You can't go wrong with them!

I always use the Geek Squad to protect my devices or whatever I buy from Best Buy. You can't go wrong with them!

Love geek squad protection. Easy to use and they’ve always been professional and helpful. Definitely worth the price.

I always purchase a product replacement warranty on thing I use everyday like my Samsung Galaxy Bud+ the price is worth it!!!!

One of the best things Best Buy offers is warranties. Never had issues with returning items or getting credit back with the warranty.

I have used my protection plan several times already for my headphones and I am always well pleased when I can get the same one again free. Couldn't beet that!!

With the protection I’m able to walk in store tell the geek squad it doesn’t work and they help me replace my item. Very useful.

Piece of mind every time, must have if wanting to be on safe side

this service is actually great for anyone who is accident prone, they cover just about everything and honor it

I haven't had to use this service yet, but I get a Best Buy plan for anything I buy. I've used it for my laptop and FitBits and I've always had a positive experience!