Customer Ratings & Reviews

I have had to bring back several items over the past few years and as long as you purchase the warranty and keep your receipt it is an easy return and replacement process.

It's amazingly easy to return a product or get it fixed with geek squad. I buy protection on everything. Glad I did. Now I was able to replace my bluetooth speaker for 67 cents.

I’ve ended up using this a few times, and it’s always made a product swap very quick and painless.

Earbuds break so easily and I've definitely gotten my money's worth out of this warranty. I'd never buy another pair of earbuds without getting the warranty. Well worth it!

Very easy to sign up, and easy to submit a claim. Price is worth it for small audio items, that can get damaged or lost.

having the peace of mind that knowing anything happens to my Bose soundsport in ears, i can just bring them back and get a brand new pair no questions... #winning

They set ip a sound bar for that i had no clue of setting up and they even mounted it on the wall for me

I purchased Sony xm 1000 ear buds. Had an issue. They gave me new ones. Took 20 minutes. If you buy any high end gear get it.

Very knowledgeable gives me a peace of mind just knowing that I can call them and/or return my product if anything goes wrong.

The product eventually stopped working and so we took it to bestbuy with the 2-year product replacement plan and were able to get a new, working product. There was a little bit of confusion at first seeing that the product was no longer sold by best buy, but bestbuy made it right by us.

We always buy the product replacement for my daughter's ear phones. It is well worth the price and it is no hassle replacement.

Always good service from the Geek squad. They always know what to do to get things up and running.

Any time I recommend a product for work or play, I always recommend getting the 2 year Geek Squad protection that Best Buy offers.

I feel like they are the best at what they do. I think i buy electronics just so they can help me figure them out ... i love the positive attitudes amd helpful tips

The earbuds have worked fine since I purchased them and have not needed to use the extended warranty. I assume that Best Buy would fix/replace the earbuds, but I haven't crossed that bridge yet.

I would never buy anything from Best Buy without a warranty...well except for a CD or chips. Other than that nothing beats their replacement warranty

Easily just arrive to Best Buy and have it replaced for another. Or if the item is not in stock I was given store credit easy.

These headphones are great when exercising or working out. They provide a great sound quality and the earbuds help to reduce surrounding sound. My only concern is the earbuds become pretty warn out and loose their grip, making them fall off really easily. This can be annoying at times. Besides that these headphones are pretty great.

I have the speaker going on for years I really love this speaker I use it all the time and it small and loud

I typically purchase warranty for most big priced items because best buy has been fantastic about returns, exchanges, etc.