Customer Ratings & Reviews

Earbuds and wires easily broken if used often under normal use. Although the price has increased some the cost to replace high end noise cancelling earbuds is more than the warranty . Warranty is well worth the money even for normal wear and tear over a two year period when items are just not made for longevity as they were 30 years ago.

After a year of use my headphones cracked. I took them in and was offered a replacement or a gift card to use later. The whole process probably took less than 5 minutes and I was out the door. No fuss, quick, easy and done. How about that!

I'm glad I got the protection plan for my JayBird X2. My headphones went for a swim in the washer machine during laundry day. The folks at BestBuy made the exchange very easy. I was in and out within 6 minutes and didn't have to reach for my wallet. Definitely recommend.

I purchased with some headphones which I returned thus returned this 2 year service. I really love Best Buy’s policy and staff and Geek squad’s helpfulness and support. They did deliver right to my living room a TV I purchased months after this item.

When my CD player finally wears out, I get a replacement. It's that simple. It is very nice, too because the clerk will find my receipt for me since I always loose my receipt. With my rewards card, the sales person can hunt down my record and therefore honor my geek squad protection. I like that personal service. Thank you, Geeks!

I brought this along with Bose QC35 in June 2016, by may 2018 there was hishing sound when i use the QC35 headset.When i reported this issue to the best buy customer care and asked to trouble shoot they simply replaced it with QC35 II. Definitely good value for the money.

I purchased this for some earbuds that were pretty pricey. I started having issues with the earbuds after about a year so I went into the store and they replaced them with no problems. I recommend it on expensive electronics because you just never know when you might need it.

My old pair broke after about a year and a half. Best buy gave me a credit for the entire amount and allowed me to choose whatever I wanted. Also since the new pair got lost in the mail and the 800 number rep falsely told me I had to go to the store I was upgraded to a better model headset because I was elite and had the plan

I'm so glad that I've always purchased the protection plan with each product I've gotten from best buy. It has saved me money numerous times. On my tv it saved me having to replace with a new tv. On my laptop it covered repairs and a new battery. On my boy tooth head phones it replaced them twice already. Worth every penny.

When I purchased my head phones I was asked if I wanted product protection. At first I thought to decline the offer. When the sales person explained to me the benefits of having them covered I emediately took the two year option. Having Geek Squad coverage on my laptop for the astonishing four years I knew I made the right choice.

I highly recommend a product replacement plan for any electronics. There are very helpful if a product breaks and you need to replace the product under the replacement plan. You just take it to Best Buy and your product is replaced with the exact product or one similar to it if the product is no longer available.

I've used GEEK SQUAD for many years -- and (3) Laptops later! They're proficient, thorough, and professional. This includes Online and In-Store Service. (Although, the latter might have much longer-than-expected Wait Times, despite having an Appointment!) I'll continue to renew my service plan. (P.S. If there's ever a problem with the service you received: There's always a Manager you can contact.)

I usually purchase the plan for anything over $150, except Televisions. It is probably one of the best things as replacement is easy every time. It provides piece of mind for almost any product wich in my experience, also always breaks within a 2 year period. The only exception are TV's as there is no accidental damage replacement.

I purchased this for a wireless speaker for my 19 year old son who uses the speaker every day even in the bathroom while he takes a shower. This covers dust, humidity etc. and living in North Carolina we have a lot of both so this has given me such peace that I'm not stressing about it breaking and having to buy a replacement.

I received this as a gift from my son and I love it for the beach or taking a walk, it will hook right to my backback or my belt loop, great sound and great connectivity, I've had it for a few years now.

Really easy to get great service and no hassle replacement on some Bose headphones that had some padding come undone around the ear covers. They replaced the whole thing with a new pair, With the total home protection extended warranty.

Geek Squad Warranty Service is just amazing. Its nice to have "peace" of mind knowing that your product is going to last you a long time. I have had nothing but great experiences with the replacement program and I continue to purchase them.

I bought a computer awhile back with a geek squad plan, and when my computer crashed, I simply brought it to the store to get it repaired. It took about 2 weeks and worked like a charm with no hassle or extra charge! I brought my damaged headphones in, and they simply exchanged it with a new plan! Outstanding service!

Although the product I bought this warranty with was crappy, I have to give this warranty 5 stars. this warranty have saved my butt multiple times regarding faulty defect products from Best Buy. I totally recommend it!

Had a buggy headset right out of the box. used them for one day and they broke. Called the manufacture and they said if I sent to them they would review whether the headset was covered under their 1 yr warranty. Called Geeksqd and they had me bring in for a straight swap, NO PROBLEM. I love my headsets, but I use them hard. warranty is worth it