Customer Ratings & Reviews

One thing I love bestbuy for is the geek squad protection service. I love the fact that if I purchase a product and for any reason it starts malfunctioning I am able to get replacement... thank you Best Buy!!

Love the greek squad product replacement. It helps me out when I do something stupid to my headphones- like washing them.

Really good quality. I've had mine for over two years and they still work great. I purchased the protection but I never had to use it.

Geek Squad generally does a good job when needed, I think it's a smart idea to purchase it with electronics just in case. Especially if you want to keep it long term.

Best buy has always been good with me when my product messes up. They either replace it or I'll exchange it for something better. Just pay the price difference

Best buy has always been good with me when my product messes up. They either replace it or I'll exchange it for something better. Just pay the price difference

Best buy has always been good with me when my product messes up. They either replace it or I'll exchange it for something better. Just pay the price difference

Always a great deal!! The Best Buy rewards program is always taking care of me anytime I’ve ever had an issue. I always make sure to buy the protection plan just in case and if it’s paid off numerous times.

Definetly a must have, I soaked my first pair in the back of my truck while going through the car wash. Went into the store and paid about 20$ to get another pair!!! Much better than paying the full retail price of it

The agents help online by remote control on your PC to get help you with the problems you have with PC. which keeps you from taking it into store to get your pc fixed.

Anything over $100 is a must to add to your product. You can exchange or return your product hassle free. Thank you Best Buy for the amazing customer service.

I always get an extended warranty on my purchases as it’s worth the peace of mind that if something goes wrong I just have to return it.

I'm officially a Geek Squad groupie! They helped with my laptop, tv and software questions. Only downside is trying to reach customer service by phone. Much easier online.

So very happy when I found out my iPhone screen was still intact and it was the screen protector that was cracked...elated and over the moon happy!!!

This is a great product but it can get messed up easily because of wear and tear. I always buy the 2 yr protection. Spending this saves you money. Just incase something happens to the product you can get it replaced.

Having teenagers They are always on there earphones they leaving Everywear and sometimes they would loose them. But Now that they have the protection plan from Best Buy. They no longer want to loose them.

I bought these for my daughter to listen to her iPod the sound was excellent but one ear stopped working after a year good thing I had the warranty they were replaced with no problem thank you Best Buy

I got these to cover some bluetooth headphones and of course the went bad in the first month, took them back no receipt they looked up my member number found the purchase exchanged the product with no troubles.

I have not needed to use the warranty, but the piece of mind knowing I am covered is worth the expense. I love my blue tooth product and knowing it's covered in the event it stops working gives me peace of mind.

I've consistently been purchasing the geek squad plans for my electronics (LG Bluetooth neck earphones) which I have needed on two separate occasions. Just take the electronic back and get a new one! Easy-peasy!