Customer Ratings & Reviews

Bought extended service with new computer, great value since you can cover up to three devices with one policy or agreement. Has come in handy in updating and upgrading and aging laptop.

I can exchange or take the product anytime. I love the ease of taking the item to Bestbuy anytime, when I have an issue. Thx.

I went in, traded my headphones which were broken without any issues. The person who helped me was helpful and understanding.

I've used this warranty twice now and have had no issues with it. Each time I was able to bring my product back and exchange with ease.

Great service to add just in case anything happens. Better have it then be sorry later

I have not had to use the warranty but I feel good knowing I have it should I need to use

Always a pleasure to work with! Knowledgeable and don’t stop until the problem is resolved

Cheap protection for the value of the electronics. I almost always buy these plans.

I am satisfied that every time one of my devices if were to break. They replace it for me.

Excellent service, my son goes through so many ear buds because he is constantly listening to music and one side always goes out

Awesome two year replacement planThat ensures that if anything goes wrong with our head so that it will be replaced or fixed

Unfortunately I had to get a replacement for my ear buds but Geek Aquad was wonderful!

I'd say that the Geek Squad W year protection is very well needed. In this day & age with electronics, it's better to be safe than sorry

headphones break....a lot....and easily...I'm glad to have bought Best Buy's protection for them because I know that breathing the wrong way will probably short a wire and lead to catastrophic failure of the $150 pair of headphones I just bought. Think of it as very cheap insurance.

i always get protection for my devices. luckily only have had to use a few times. will get always

This came in great when my speaker on my headphones sounded a little odd, so I brought them back and they gave me a brand new pair!

Great customer service and excellent replacement. Highly recommended to all other customers

I always wondered why i got this, but it paid off when my device went bad

Glad I made the decision to have this plan. Didn't know I'd actually use it saved money.

I love the 2 year product replacement because I can go get a new pair of head phones in the the 2 year time frame with no problems