Customer Ratings & Reviews

I typically dont buy extended warrenties for small items but felt it was a good idea to have for my UE boom2 speaker. I have purchased other items that i wished had this warranty because the item broke shortly after the manufacturer warranty. If you can shell out an extra $20-$30 i say why not ?

You cant go wrong with geek squad, I can only vouch for the smaller items that are prone to damage like ear buds or camera. I get it every time and just about every time I am glad that I did.

I had an issue with my blue Samsung gear icon x ear buds. I went running in the rain, and didnt dry the earbuds off and put them back in the charging case. Nothing worked after that. Brought them back to the store and no questions asked they were replaced with a brand new set off of the store shelf.

If you don’t get protection on your items then you will be in big trouble. We normally think nothing will ever happen to it but remember for a small fee you will be worry free for 2 Year’s and not expirience a deep shock when something does happen like it happened to me with my laptop

I never buy anything without a warranty, if applicable. Life happens and things stop working. I had a product that stop working after 1 year and 10 months. But because of the warranty at Best Buy, I took the products back and was given the price I paid for the product on a Best Buy Gift card. SUPER!!!

How can you go wrong with the geek squad replacement. I usually never buy warranties but I'm hard on headphones and they always break, whether it's from weightlifting (sweat) or skiing (condensation and cold). Best buy always holds up their end of the deal and replaces my ear buds with the newest model.

WOW...thats all i gotta say. ive had products mess up and i love that i take them in and best buy exchanges them no questions asked. i regret not buying the insurance on a smart watch that messed up 6 months after purchase. i will always get the replacement warranty/insurance from now on

I have learned that if it's a pricey item already buy Geek Squad. It really does come in handy. If the item breaks you get a replacement. It is pricier than competitors warranty, so I just buy it when I know the item may break.

I love how geek squad honors what they say. They were placed the object no matter what condition it’s in or what happened. They work with you and do what’s needed. I would recommend this to anybody.

Geek Squad is an incredible value for anyone. You’re paying a fraction of the cost instead of buying brand new all over again, for a no-hassle replacement later. It makes no sense to me why people don’t realize this.

So far I haven't have any trouble with returning a defective product. My fitbit charge HR didn't hold charge and the other one didn't give me the notification when someone is calling me. I went back and told bestbuy that I got a defected one, told them my phone number and got a new one without any trouble.

I purchased this protection for My LG Tone Pro Ultra headset and am so glad I did. I had occasion to over pull one of the earpieces and it no longer retracted or worked. Took it into my Local BB and they replaced it No questions asked and renewed my Geek Squad 2 yr replacement plan! Go Geek Squad!

great product. i have the iphone 6 and my mom has hte 6 plus so its nice to be able to use the same dock. we keep it in the kitchen and the volume can get pretty loud. not a big fan of the buttons on the dock, esp. the volume buttons. we also must remove our cases each time which is a bother but overall a good product.

Any way I can ensure a product will last longer than manufacturer warranty I will gladly pay for. I've had hinges break, Bluetooth stop pairing, you name it. This allows me to live my life and not think about it

I almost ALWAYS get Geek Squad support, 9/10 times! Best busy will replace or fix my issue with my purchase (if any) without having to deal with the hassle of manufacture warranty:/ I love this add on to all my Best Buy purchases!

Used warranty to replace old headphones. super painless and no quesitons asked. Immediately bought new warranty for my new headphones. protection play lasts 2 years and you can check your best buy account in case you forget that date.

The family enjoys the product, and we share it. The coverage was a must just in case, so we are thankful it was offered.

I purchased this warranty with my speaker after my previous one started having issues. It’s still pretty new and hasn’t had any problems but I do have the peace of mind that I’m covered. It only cost me a few dollars extra.

I buy geek protection on many electronics that I know will get a lot of use especially headphones because of possible accidents with them.. I gavea 5 star as a peace of mind rating as I have never needed to use tje protection plans yet but if I do then hopefully there will be no hassle.

Great Geek Service. I rely on My Geek Squad if my product fails or if I have a question. They guide me on what product is best for my needs. They take into consideration what might work for my technological needs.