Customer Ratings & Reviews

Got this replacement warranty for headphones dog chewed up the cable they replaced them for a new pair no problem just had to buy a new replacement plan for the new set so this warranty is one time use and then you have to buy another one

When my Bose Soundsport earphones gave up, they exchanged them, not once but TWICE in a row. No questions, no conditions, just get a new pair. Oh, and the exchange resets the clock on the 2year warranty. Would not buy major electronics without it

I purchased the extended warranty for peace of mind for my LG Tone Pro in the event I need it. It's nice to know the device will be taken care of if there's an issue beyond the scope of the manufacture's warranty.

It is such a great deal to get the protection plan! I would recommend it to anyone. If anything happens to your product, you just bring it in and they give you a brand new one. This is especially helpful with headphones! Always recommend to get this!

Best Buy has always been spectacular to work with when products have issues, and there haven’t been many times I’ve needed the service. Great staff and very knowledgeable! Thanks Geek Squad!

I always make sure to purchase the warranty when avaialbe when i purchase electronics. it comes in hand especially for the larger products like the televisions. I was glad to have it when my tv breakdown.

A low cost guarantee that ear buds will be kept save and not be damaged or get lost. I would never purchase ear buds without a protective case with a guaranteed replacement.

Hi I always buy a warranty if it's not my television it's my laptop or if it's not that it's my computers or never with CDs or DVDs but with everything else with my washer and dryer or my freezer

Only other service besides Apple Care that has good accident damage but not sure they allow you to refund the difference if you sell or get rid of it? Only if you transfer it

Very happy with the replacement program. I have had to use it before and there are no questions asked. They have me a new item. The also keep yrack of what I have purchased so i don't have to provide the receipt every time! Great program for very little cost!

My kids go through their headphones and stuff like it is going out of style so the fact that I only have to pay a few dollars and I can replace their item when it breaks within 2yrs is perfect for me. Because I know my kids will go through it in that time. Ha ha

I really love the Geek Squad Protection Plan! I use it for mp3 player ear phones. When one ear shorts out, I get another one, free of charge. After one exchange, it only costs $6.00 to renew the plan. The $6.00 is cheaper than buying new ear phones.

This came in handy. Everything was wiped off my computer and they were able to retrieve it. I also had an old computer that I didn't remember the password and they were able to retrieve my pictures.

Geek squad is a MUST for every product that you buy. Your spending so much on your appliances then why not get them protected? It's a must have and I have been using geek squad bfor years and great service.

I want a bluetooth speak that sound better then my computer. let just say the jam plus out did self ... i had the first jam box but don't really work for me ... you get link this to another jam box for more sound power .. i had a lot problem linking the to together....

I recently purchased a pair of SONY On-Ear Wireless Bluetooth Headphones (Model MDRZX750BN ) ...that are just terrific! They didn't cost nearly as much as my BOSE headphones, but the sound is just as good, if not better. Very comfortable to wear for extended listening times!

I didn't have to use the geek squad stuff on this purchase but definitely bought it because used it like two or three times in the past for another laptops excellent Excellent.

Geek squad is awesome, they take care of the customers hassle free, I like that they don't treat you like you're at fault for the damage or trade, they are very helpful and understanding

I have always bought an extended warranty thru Best Buy. I have yet to be dissapointed. My item has been replaced everytime they go bad. For the most part, no questions are asked. I HIGHLY RECOMMEND anyone buying the extra warranty. Lots of peace of mind

Honestly when it comes to geek squad, its one of the best protection plan you could add to your item, everything is directly thru best buy don't have to call customer nor go thru the hassle