Customer Ratings & Reviews

My headphones didnt work after good 1 year i had two years protection plan .. i recieved all my money back no questions asked ! I would suggest to go to best buy instead buying some fake insurance online

Got this product as a peace of mind addition, but fortunately did not have to use it. So, I can not comment on its quality but I guess it is goid to have just in case.

Geek Squad in my go-to and my ultimate back up for all my Best Buy purchases. I am an elite-plus member and protecting my purchases with excellent product support and advice is very important to me.

I BOUGHT protection plan as always because things don't last forever... You know what I mean at..... And with protection plan you can Always replace with vs fraction of the original Price and you know the jammies always save prices ay

i got the 2-Year Geek Squad Product Replacement and wasn't sure if it was going to be worth it. until I knock my speaker off the shelf and broke it. Then I was very glad I bought it.

Hqd headphones but broke after a while. Had them as a gym pair and over time they just gave out. Overall they are ok but if it wasn't for insurance I would have had to buy new ones.

Hqd headphones but broke after a while. Had them as a gym pair and over time they just gave out. Overall they are ok but if it wasn't for insurance I would have had to buy new ones.

Hqd headphones but broke after a while. Had them as a gym pair and over time they just gave out. Overall they are ok but if it wasn't for insurance I would have had to buy new ones.

The back of the earpiece on my X2s started separating after 6 months from normal wear and tear, the warranty allowed me to return them. My X3's stopped charging after less than a month of use and I was able to return and exchange for a new pair.

Because I'm so hard on ear buds the Geek Squad replacement program is a no Brainerd for me. The only draw back in have ran into is that the manufacturer sometimes changes details of coverage during the two year period. Sometimes they replace damaged ear buds and continue replacement coverage on the new ear buds for the remainder of the 2 yearsand other times replacement coverage must be renewed if you want the new ones covered too.

I love Geek Squad. It is so easy to get issues resolved with them. They are knowledgeable and don't waste time. You come in or call with an issue and they are giving you a solution almost immediately.

It has helped me every time I have had to replace something and has given me no trouble the staff is always very well-mannered and are welcome to help you to replace your item and it made the process so much easier and I owe nothing everytime I use it

Getting the Geek Squad coverage for my headphones was the best decision I made. I got the two year plan and I directly swapped out my headphones after 16 months when the stopped charging. No questions asked by Best Buy and they made it quick and easy.

I would also recommend the geek squad product replacement. Just bring item to the store and exchange must better than other warranty companies.

I've used my Geek Squad account on three different occasions and it has paid off in spades. I am not a very techy person thus it is an asset. The membership is not very expensive when I can simply get the help I need from home.

Love it ! I would definitely purchase this again . I walked in and got a replacement right away it so with it no hassle and doesn’t take long to get replacement.

Protection plan is a must have! Have used many times for many of my past purchases. Be aware that once you’ve used the plan to replace a broken or defective product, the plan is fulfilled and you must (if you wish to protect the new item) repurchase with the replacement product. Not a fan of that at all but such is life....

After going through so many headphones for my husband I decided to always purchase this plan that way I can replace them for free. Even if I upgrade them I only have to pay the difference. Perfect product and I never had a problem!

Luckily I have not had to use the geek squad protection on every item I've purchased, but the few times I've needed it have made it worth it. Great to have peace of mind on certain products, especially at the price you can usually get it from Best Buy.

These are excellent headphones. I have had very good experiences with Geek Squad for my refrigerator so it seemed wise for an item like headphones.