Customer Ratings & Reviews

I got these to cover some bluetooth headphones and of course the went bad in the first month, took them back no receipt they looked up my member number found the purchase exchanged the product with no troubles.

We have been with the Geek Squad several years now and they are always available to help when needed, they installed all the equipment in our computer room. great guys.

I have not needed to use the warranty, but the piece of mind knowing I am covered is worth the expense. I love my blue tooth product and knowing it's covered in the event it stops working gives me peace of mind.

I've consistently been purchasing the geek squad plans for my electronics (LG Bluetooth neck earphones) which I have needed on two separate occasions. Just take the electronic back and get a new one! Easy-peasy!

Having teenagers They are always on there earphones they leaving Everywear and sometimes they would loose them. But Now that they have the protection plan from Best Buy. They no longer want to loose them.

Having this makes it easy to deal with issues after purchase. I am able to schedule a drop-off appointment online, which helps to avoid the long lines in the store. Great product when you have young children and costly products!

I bought these for my daughter to listen to her iPod the sound was excellent but one ear stopped working after a year good thing I had the warranty they were replaced with no problem thank you Best Buy

Had bought the warranty on my first set of headphones. Was a little hesitant at first but good thing I purchased it as one side started goingeled out. Went to bestbuy and was sreplaced for free, worth the piece of mind.

Geek Squad generally does a good job when needed, I think it's a smart idea to purchase it with electronics just in case. Especially if you want to keep it long term.

I love Best Buy’s warranty because it’s the best in town if you’ve had your product for a short period time if it breaks then you can replace it for a new one

Walk in with a broken item, walk out with a new item. People complain about what Geek Squad does and does not cover. It's insurance! Overall I like having the peace of mind that if I have an oops it will get fixed.

The agents help online by remote control on your PC to get help you with the problems you have with PC. which keeps you from taking it into store to get your pc fixed.

Best buy has always been good with me when my product messes up. They either replace it or I'll exchange it for something better. Just pay the price difference

Best buy has always been good with me when my product messes up. They either replace it or I'll exchange it for something better. Just pay the price difference

Best buy has always been good with me when my product messes up. They either replace it or I'll exchange it for something better. Just pay the price difference

I'm officially a Geek Squad groupie! They helped with my laptop, tv and software questions. Only downside is trying to reach customer service by phone. Much easier online.

I always love the geek squad protection. I highly recommend Especially if it’s going to be something expensive and you are worried about it. It is definitely useful for those unfortunate incidents.

Anything over $100 is a must to add to your product. You can exchange or return your product hassle free. Thank you Best Buy for the amazing customer service.

I have to say people try their best to help me. Each time I go They make sure I get what I need before leaving the store.

Really good quality. I've had mine for over two years and they still work great. I purchased the protection but I never had to use it.