Customer Ratings & Reviews

Haven't needed to use the replacement for this product but Best Buy is always great insurance for tech that may not last.

My headphone is broken, I just brought it to BestBuy and exchanged for the new headphone right away. The 2 years Geek Squad Product Replacement is worth the money. Thanks

Purchased 2 yr warranty on jam headphones...turn out needed to use warranty due to defect....best buy replaced w no hassle

it is always good to put warranty on your products. if something goes wrong you take it back and Geek Squad gives you a new product

It is nice to have a warranty that can be handled in store and not by mail or over the phone. And I set up the auto pay so I don't worry about missing a payment.

Love geek squad protection. Easy to use and they’ve always been professional and helpful. Definitely worth the price.

this service is actually great for anyone who is accident prone, they cover just about everything and honor it

I’ve used geek squad on most products I’ve purchased at Best Buy. They either fix or replace depending on the issue with the product.

Bought some headphones for kids and it covers for any damage he may do to them. Definitely a must buy for kids who break things.

I always buy warranties and never use them. But last year I had serious laptop problems and everything was covered under my warranty saved me $500. Worth the purchase

Bought the Protection plan for my Bose Speaker. It came in handy when the Speaker wouldn't charge prooerly.

It was comforting to have and I never had to use it. By the time I needed repair, the time had long expired.

I always purchase a product replacement warranty on thing I use everyday like my Samsung Galaxy Bud+ the price is worth it!!!!

I haven't had to use them yet but it's nice to know I have this coverage in case anything goes wrong.

Edward was amazing at helping me choose the perfect Bluetooth Speaker and and Bluetooth headphones combo in the portable audio section! Thanks Edward! You're the best!

With the protection I’m able to walk in store tell the geek squad it doesn’t work and they help me replace my item. Very useful.

One of the best things Best Buy offers is warranties. Never had issues with returning items or getting credit back with the warranty.

I buy Geek Squad Protection on all headphones. As soon as the batter starts going out or I have issues, they replace them for me in-store. I save a lot of money by getting these plans.

Had issues with headphones that I had to return twice. No issues at all exchanging the first pair and receiving credit for the value the second time. Great customer service

I’ve ended up using this a few times, and it’s always made a product swap very quick and painless.