Customer Ratings & Reviews

I'm always glad that we get Geek Squad coverage for our products from Best Buy. The few times we needed them, it really paid off! Peace of mind is worth a lot!

I purchased Sony xm 1000 ear buds. Had an issue. They gave me new ones. Took 20 minutes. If you buy any high end gear get it.

I have the speaker going on for years I really love this speaker I use it all the time and it small and loud

Geek Squad is the best people to deal with when you have a issue.

Total Tech did a wonderful job Year guarantee, Good service in very professional

Very knowledgeable gives me a peace of mind just knowing that I can call them and/or return my product if anything goes wrong.

We always buy the product replacement for my daughter's ear phones. It is well worth the price and it is no hassle replacement.

A must buy when you're buying an electronic item like the FitbitFitbit Charge HR Heart Rate and Activity Tracker + Sleep Wristband. Just in case anything happens - I can trade it in.

The protection plan is a must have for all items I purchase from Best Buy because they stand by their products and cover most damages with a replacement or something comparable

Bought for wireless head phones for our son. Haven't used it yet but never an issue if I have to

Any time I recommend a product for work or play, I always recommend getting the 2 year Geek Squad protection that Best Buy offers.

I typically purchase warranty for most big priced items because best buy has been fantastic about returns, exchanges, etc.

Easily just arrive to Best Buy and have it replaced for another. Or if the item is not in stock I was given store credit easy.

Excellent! I love Geek Squad's replacement policy. I purchase Geek Squad with everything. They stand behind their warranty and I've never experienced a problem. No hassle.

JBL protection plan is awesome, I’m glad I got it. They we’re easily replaceable in-store

It's always smart to buy the replacement guarantee. If anything goes wrong, they'll fix it or replace it for free. It's a lot cheaper than having to buy a new product.

I have had to bring back several items over the past few years and as long as you purchase the warranty and keep your receipt it is an easy return and replacement process.

The product eventually stopped working and so we took it to bestbuy with the 2-year product replacement plan and were able to get a new, working product. There was a little bit of confusion at first seeing that the product was no longer sold by best buy, but bestbuy made it right by us.

having the peace of mind that knowing anything happens to my Bose soundsport in ears, i can just bring them back and get a brand new pair no questions... #winning

The agents mounted all my material and also went over everything I purchased to make sure I knew how to use it properly.