Customer Ratings & Reviews

Geek squad warranty is a life saver. Damage to my headphones has not been an issue as the Geek Squad warranty has enabled me to replace or repair multiple items when they have succumbed to wear and tear.

Anything digital or highly technical I would definitely get a replacement plan if best by offers that. Always recommend product replacement plan

If you buy and expensive item from Best Buy that has a high risk of damage — say, Bose headphones — it's best to get the extended warranty. I've even purchased it for cheap Sony headphones in the past and it was very useful.

I'm typically not a fan of service agreements or extended warranties however, this is well worth the money. No hassle...no funny faces...just bring the defected product back and they will replace it. I love it!!!

Definitely nice to have a gig squad they walk you’throuhh anything! They talked me through how to tear all my speakers to each other and very precise detail!

I have purchased a Service Plan from time to time and feel for the most part it is worth it. When something goes wrong with the item, Best Buy just replaces or gives you credit to replace with an updated item.

Have not had to use the 2 year warranty I puchased for the JBL charge2,, but glad I purchased it. Brought the JBL as a gift for my husband and he loves it, this will protect us it we should ever have trouble with the item.

I had to return my Sony srs xb32 due to a buzzing coming from one of the speakers. No problems replacing it with another.

We have been with the Geek Squad several years now and they are always available to help when needed, they installed all the equipment in our computer room. great guys.

Great headphones so worth protecting. Came in a few days after purchasing to add this item onto my order. Didn't have my receipt put customer service was able to look it up and add it on in no time flat.

Geek Squad has replaced calling manufacturers for me. It's too easy to just take something into the store and replace it there, compared to hassling with the manufacturer. Well done Best Buy.

Called Sony, it was going to be a hassle going through them. Took my earbuds in, instantly swapped out for a brand-new pair. I get protection on everything I buy, and I've never regretted it.

This is an absolutely must have. As you know we are using our electronics more often now. You cannot take a chance that it will get damaged. You need this!

Sure the product usually has a 6 month to one year warranty but you have to hassel with forms and mailing stuff back and forth. This warranty keeps me covered with just my email or my cellphone number.

I had to buy new headphones within a year of purchase because mine had a short that the manufacturer wouldn't cover. Was so upset, but with this 2 year plan I have no worries! Hopefully I don't have to use it

I'm officially a Geek Squad groupie! They helped with my laptop, tv and software questions. Only downside is trying to reach customer service by phone. Much easier online.

I get coverage on all the things that I wouldn't want anything happening to. Always been taken care of when I've had to bring in something that broke out had defect.

Geek Squad generally does a good job when needed, I think it's a smart idea to purchase it with electronics just in case. Especially if you want to keep it long term.

This program is a great deal for the customer, you don't have to worry about anything happen to your device if something happened you just bring it and Best Buy will replace it for you, they are very kind.

The agents help online by remote control on your PC to get help you with the problems you have with PC. which keeps you from taking it into store to get your pc fixed.