Customer Ratings & Reviews

Product is great, don't expect high fidelity with these headphones. There more like for being aware of you surround when running or any outdoor sport. It was a great buy for me for what I use them.

I would really recommend purchasing a protection plan for any product you purchase at Best Buy. The store takes care of your products then and there if there are for any reason any failures!

I feel that Best Buy has the best insurance plan. No hassle, no interruption, if your item is defective they will replace it on the spot. Best insurance policy ever

I feel that Best Buy has the best insurance plan. No hassle, no interruption, if your item is defective they will replace it on the spot. Best insurance policy ever

I feel that Best Buy has the best insurance plan. No hassle, no interruption, if your item is defective they will replace it on the spot. Best insurance policy ever

I love BB protection plans! They are great and so easy to use. I just took my item in and it was replaced with a new item. Great Customer Service. Thanks!!

This is worth purchasing for sure. I have used this service many times. If you purchase a bluetooth headset you will need to purchase this just in case, like mine, they continue to stop working!!!

Love the geeksqaud nothing bad to say here. Always helpful only thing is need to make sure you are not in hurry because might be in line awhile they give everyone respect and do not rush them away

I always get an extended warranty on my purchases as it’s worth the peace of mind that if something goes wrong I just have to return it.

The replacement plan is great! My Husband Would let the Grandsons (Babies) Pull the earpiece and then have problems. But We had no problem returning and paying for the new plan. New headset.

Sorry haven't needed to use yet. But I go thru earbuds so often cause one side always quits I thought I would get this time. Of course these buds will probably last forever. But it's peace of mind, I guess.

I have insurance on a few things t.v. cameras,drones.desktop and laptops. The only thing I ever had to bring in was a go pro after it kept freezing. And it was a smooth transition to get a new one.

Great service - I never thought I needed this but glad my hubby made sure we got a warranty b/c it def worth it for all the devices we needed help with.

I HIGHLY RECOMMEND ANYONE PURCHASING ANYTHING ELECTRONIC AND EXPENSIVE TO COVER IT WITH THIS SERVICE TO PROTECT THEIR PRODUCTS!!! JUST CHOOSE TO NOT LOSE!!

Best Buy offers the most value for insurance on your investments. I had a tv fail twice within the warranty period and Geek Squad fixed the issues, no problem.

Always easy to deal with Geek squad. I have had to use the service in the past a few times. Friendly phone service and in home service.

I would not want to go with out it. I have already used this. I can also use this for any of my devices

Not every item needs Geek Squad but when an item has a high potential for breaking down or getting damaged the protection that Best Buy offers is totally worth it.

Not every item needs Geek Squad but when an item has a high potential for breaking down or getting damaged the protection that Best Buy offers is totally worth it.

Headphones failed to work after a few months. I was happy I purchased the extra protection. There was no problem swapping them for a new pair at the store. Well worth the cost of the insurance.