Customer Ratings & Reviews

I would recommend buying the warranty package. Came in due to defect and exchange process was fast, easy and simple. Free even exchange. You just have to decide at that point if you want to buy warranty again.

The agents gave me an excellent deal to replace my headphones Sony for a new one. I decided to take another brand. They helped me with all the process.

Haven't had to use yet but have used Geek Squad in the past and they are absolutely the best. Always buy their protection for items form Best Buy!

Geek squad has taken care of all my devices before. I don’t care if the pretectuon is $200 , I’ll buy it to have that peace of mind that if anything happens to my device , they’ll fix it

Very affordable and you get some of the cost returned if your item is defective, after they replace it for free, of course!

Bought this when I purchased my router. Definitely worth having the extra comfort of knowing my purchase is covered for pretty much everything for 2yrs

It feels good to have this geek squad warranty. Knowing any problem the will replace or repair the product. Get this warranty and you will not regret.

Geek Squad is good because they are very knowledgeable on all their products and for a little extra money on purchase is a nice way to protect your purchase

Headphones are not built to last. With the protection I’m able to walk in store tell the geek squad it doesn’t work and I pick out a new pair. Very useful.

Everything thing I purchase from Best Buy i get the protection plan. It is so much better than other stores. I only wished they renew when expired.

Everything thing I purchase from Best Buy i get the protection plan. It is so much better than other stores. I only wished they renew when expired.

I got the 2 year product replacement plan because my child keep buying cheap headphones so i got her a good pair and the insurance. Have not had to use it yet but it cost next nothing so i'm good

I had no idea of any replacement plan offered for headphones until the the lady from the store told me. I just think it's awesome because not having to pay for them again is a way to save $.

It's definitely worth the cost! Earbpeice fell of my sony noise cancelling head phones. Took them in and got them replaced plus they were on sale so I received a 96 dollar refund in a gift card!

Great protection plan. I would suggest everyone that purchases items from Best Buy to add the 2 Year Protection Plan.

Great protection plan. I would suggest everyone that purchases items from Best Buy to add the 2 Year Protection Plan.

I have not use their service all the stuff I had got I dont really like to purchase the warranty but I did get it for my JBL speakers so will see how it goes

Glad I got this for dad. From the constant pulling of the earpiece , the cord got messed up and there was no audio on that side. Thankfully we were able to get the unit replaced through warranty.

I buy plans for every item I purchase it come in handy. I have used several times, only once did I have to get a new product, but it was nice that I had it. It was an item my daughter used for college.

I couldn’t get my TV hooked up. Geek Squad employees were very patient with me and showed me how to work it. Thank you so much Geek Squad! Excellent service!