Customer Ratings & Reviews

I always use the Geek Squad to protect my devices or whatever I buy from Best Buy. You can't go wrong with them!

I purchased Sony xm 1000 ear buds. Had an issue. They gave me new ones. Took 20 minutes. If you buy any high end gear get it.

Very knowledgeable gives me a peace of mind just knowing that I can call them and/or return my product if anything goes wrong.

We always buy the product replacement for my daughter's ear phones. It is well worth the price and it is no hassle replacement.

I have used 2-Year Geek Squad Product Replacement before and so I know I will be covered if anything happens.

The warranty protection plan that Best Buy offers is the biggest reason I shop here! It makes using my products easy and replaceable

love being able to return a product with geek squad protection. if it can't be fixed automatically get a new product

haven't used it yet for my buds, but i have used them for other products bought at best buy

Utilized this for my headsets and it has paid for itself several times over and is a worthwhile value for such devices.

I everytime I buy any electronics device from Bestbuy I always buy the protection plan from them. Because Greek squash customer service is number 1.

Easily just arrive to Best Buy and have it replaced for another. Or if the item is not in stock I was given store credit easy.

My original pair of jaybird x3's broke, so I came into the store to make a warranty claim and less then 5 minutes later I got a new pair at no additional cost.

The Geek Squad is great to have. I have never actually used them before but I would still recommend them.

Very easy to sign up, and easy to submit a claim. Price is worth it for small audio items, that can get damaged or lost.

this service is actually great for anyone who is accident prone, they cover just about everything and honor it

It is always smart to buy protection for technology products. It comes in handy

Great extended warranty. I never buy warranties but I tried this one out and it worked great when the headphones broke and they replaced with no questions asked.

I’ve had to use my warranty several times for faulty headsets. They have replaced every defective product without hassle. If it costs more than $100, GET IT!!

My headsets stopped working on me and brought them in to have them checked out, because I had protection, they were replaced with a new pair. Great investment

I never purchase anything from Best buy with a protection plan. I have used them in the past without any issues or problems with a claim or replacing an item.