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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 8391 reviews

Rating Filter

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 8,391 reviews
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff made sure i was happy and did all that could within their power to get to the bottom of the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad® Protection enhances your manufacturer warranty and covers you for accidental damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad® Protection enhances your manufacturer warranty and covers you for accidental damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, and Battery last a long time on charge, didn't have to charge very often

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and service for the price. Get the peace of mind that you're computer is being fixed properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast fix for locked up computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter's computer was completely locked up, and the geek squad fixed it in a day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the safe and security I like for my products. If something happens I know I can get it fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the safe and security I like for my products. If something happens I know I can get it fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the replacement policy us great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my head set with no problem. The staff was so nice and helpful.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Lori. Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again.

  • Rated 5 out of 5 stars

    life saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i sat down on my beats and this plan helped get a new pair , i was so happy i didnt have to buy a whole new pair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection an piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it with this product but it's worth the piece of mind just knowing you have it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy with consumer products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How you sow the best guarantee satisfaction. I feel safe when I buy something like that. I have good support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love geek squad if it can't be fixed they will replace it I love the insurance policy you won't be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Brainer for pricy earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After breaking a few pairs of other pricey headphones and having no warranty, now I always get the BBY replacement plan. It's the smartest decision I've made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad 2 year replacement plan is one of the best thing you can purchase for you device. It gives you a great relief to know your device is protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No exceptions, quick support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a repeat purchase of support. Original product broke after a year. Customer service allowed me to immediately replace the headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love their product replacement insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love purchasing the 2 year product replacement. They don't give you a hassle to return or exchange items.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance is needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better to have it and not need it, instead of needing it and not have it.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us! We totally agree! It's nice to have peace of mind on your investments and know they are covered just in case something goes wrong. If you have any questions or concerns, please let us know.

  • Rated 5 out of 5 stars

    Geek Squad set up my Bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents helped me set up my Bluetooth. Very eady to use the warranty & Geek Squad when needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very knowledgeable about my products and help with any questions that I have I love to use them

    I would recommend this to a friend