Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 8391 reviews
(8,391 customer reviews)to a friend
Rated 1 out of 5 stars
trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad help spends Hr's on phone for callbacks and then the help can not fix it and you have to wait for the 2Nd callback for a TEC. and he makes it worse and you have to pay for a good TEC. or get a new computer do not get Geek Squad service for computers not worth the money or time on the phone.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy Does not honor warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Covid is happening and delaying all of life. I had problems with my $140 Sony headset and Best Buy said that I had to deal with manufacturer that Best Buy does not honor the year warranty. I would have to cash in my Best Buy Protection Plan even though the product was purchased 2 months ago.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us about this. I apologize for that confusion and misunderstanding. We should be able to swap out the headset but it will use up the protection plan to do the exchange. This is the way it works when we're outside of return policy for the product. I hope this helps!
Rated 1 out of 5 stars
Not the item I wanted plan for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a ecplise mp3 player and earbuds and I bought this protection plan for the mp3 player and evidently the sales associate put the protection plan on the ear buds. I don't even know why you would want a protection plan for ear buds. They are not working and this was a complete waste of money.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't needed to use it yet. Just perchased to be safe
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Never
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used this. Have purchased it on a few different devices. Don’t know if it’s worth it.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your experience here. For more information on the Geek Squad Protection plan benefits and how to make use of them, please visit our page at https://goo.gl/wzgnSG. Our Geek Squad Agents at your local Best Buy or at 1-800-GEEKSQUAD (800-433-5778) are also happy to try and assist with any questions you may have around your protection plan.
Rated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good geek squad protection replacement plan
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
bad headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was not available for this particular headset.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Must purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Must’ve have with some purchases due to lack of durability.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Must purchase with some items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Must’ve have with some purchases due to lack of durability.
I would recommend this to a friendRated 2 out of 5 stars
Durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe you may use it maybe not so you take a chance.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can buy different company cheaper 1/2 price than buy this
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us. We appreciate the feedback as this can help us grow our services for the future. If you have any further questions or need any help, please let us know.
Rated 2 out of 5 stars
Protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had a chance to take advantage of this yet so idk yet
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Shawn. Thanks for your feedback! If you have any questions or concerns regarding your plan, please give us a call at, (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don't bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty is a big waste of money. Bought on Bluetooth headphones. Son dropped. Called BB. Not covered. I need to purchase accidentally damage insurance. Now headset doesn't work. Less than 2 weeks after buying.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
untrustworthy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product replacement wasn’t able to be done because I didn’t have my receipt, the device I wanted to get replaced was stolen not even 2 weeks after I bought it from the store and now it’s been more than 2 years and I’m screwed out of a hundred and fifty dollars
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Mot worth it for every item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with the headset air buds but they depreciate and you don’t get the full value because you have to pay money into receiving a new set not worth the value for a pair of headphones and paying seven dollars and still have to pay in to get another set
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have to ise it twice in the first year. It wont cover the full 2 years
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Not very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to replace these head phones three times. And they were still less than par
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Basically useless. I got low quality replacements of equal value to my original price, since what I bought no longer was being sold, but since they were low quality I might as well have not paid for this at all.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
i think the extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.is a waste of money it doesnt cover u all the time and not really worth what you pay for it
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
bad on replacing anything i brought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i brought a laptop which they couldnt replace and my headphones the Sol republic they could not replace i had to settle for something different each time and so i stop buying the warrantee from bestbuy but i will continue to buy items when i need to or want too
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friend