Customer Ratings & Reviews

I am disable and have to drive with hand gears this bluetooth made it so easy for me. i hate that one of the ear pieces stop working and now Best Buy do not cover them with warranty so I had to get a different pair

Every time I purchase something that’s expensive I’ll make sure I get the protection by geek squad. This protection takes care of me when something happens to my product.

GREAT SERVICE. NO PROBLEM CHANGING IF SOMETHING WAS WRONG. NO HASSLES OR LOTS OF UNNECESSARY QUESTIONS. I VENTORY WAYS AVAILABLE IN STORE WHEN NEEDED REPLACING.

This is usually looked at as an additional expense, but trust me it's called Peace of Mind. We purchased a product that was returned twice and the Geek Squad Product Replacement Plan covered it without any issues.

Always worth the money. Best Buy Geek Squad Product Replacement is an outstanding value, and my experience engaging with Best Buy while having to use it was simple and convenient. Too bad I can't purchase this on Apple products.

Never walk out of the store without the Gee Squad product replacement plan , you never know what could happen.

Bought the extended warranty for EarPods I purchased. Knowing there is a warranty gives me peace of mind because I have used Geek Squad before and they are very good.

Love, Love, Love the Geek Squad Accidental Protection. Could not recommend it enough. Very much worth the value for the accidental protection offered. Pays for itself!

I always buy protection plans when I buy electronics because I feel products are made to to fail lol

Haven’t used my warranty here but have on several other products and always receive warm welcome and understanding from the staff. Highly recommend their customer service

never had an issue with the product protection from GeekSquad - fast easy and worth the extra money- better than wasting money if the product breaks and can not replace it

Bought these for my 15 year old. She loves to listen to music and cheap headphones weren't cutting it. She absolutely loves these and they work and sound great. The clarity is awesome and the sound is phenomenal.

I bought this speaker back in December of 2016 and was pleasantly surprised at the sound and size of this model. However I had to take it back to Best Buy because it wouldn't stay charged for more than an hour. They gave me a new one a couple of weeks ago and my new model has played for over 8 hours and still going strong two weekends in a row. I finally charged it again and it's been great.

I unfortunately had to return my new headphones because of sound disturbing noise, but thanks to my choice to get a 2year geek squad product replacement it all went smooth and i got myself a new pair of headphones right away ...

I like buying the product replacement plan with just about any product. The little bit of extra money to help insure the product is worth it to me, I've already had to use it on my car stereo and it saved me over $100!

I purchased this replacement plan because the reviews suggested so. So far, I haven't had to use it, but better safe than sorry. I would recommend paying an extra $40 or so, rather than paying $250 for another set of earphones.

You need to protect your purchases no matter what they are. The wait time on hold is REDONKULOUS but the quality of their service is worth the money spent on the protection plan.

While I have not had to make use of the product warranty/guarantee, I have no doubts that should such a situation occur I would have no problems since Best Buy has stood by its product guarantees in the past.

I think it is good insurance to buy a warranty from Best Buy because they replace your broken equipment with a new unit. You never know what could happen to your equipment.

I Bought a pair of headphones and one of them started to go out and I was coming up close to 2 years so I went to BestBuy and sure enough I told them what's going on and they told me to get another one.