Customer Ratings & Reviews

When my earbuds started to fail on me it became frustrating. However, I remembered that I had the replacement plan and talked to an associate about a recommendation for a replacement and was happy with how easy this was to use.

We always try to purchase the Geek Squad protection for all our purchases. We feel better that our products are covered against more incidents other than factory limited warranties. You to buy for a piece of mind.

The bose didn’t match up to any other portable Bluetooth I tested. It has great quality sound and even bass. It doesn’t have a superior battery life, but that doesn’t mean you don’t still get decent usage before charges. I would definitely recommend this bose.

I am a distance runner and use my headphones a lot. They take quite a bit of abuse with sweat and constant pounding. The protection plan ensures I get a good quality item and do not need to worry about losing the investment because of equipment failure. It works great.

Technology is outdated on a yearly basis. Things break. It just make sense to get it to your gait squad product replacement on something that has potential to break or mess up within the 2 years.

Every time I’ve had a problem with a product I received the most courteous and professional service. The clerks at the counter know how to help and are always very diligent. With any pusrchase I make at Best Buy I make sure Ti get the extended warranty. Very happy.

I had a problem with my Bose bluetooth speaker. I bring it everywhere I go, which includes the beach and boat. Luckily I had purchased the 2 year Geek Squad Replacement Plan. I brought it in to Best Buy, they looked up my account, and I walked out with a new one within 5 minutes.

This was a great speaker! It definitely had true booming sound. Weather resistant and held a great charge. The charging system began to come loose/disconnect after about a year, but that holds true for most portable speakers. Thank God for Best Guy's awesome product warranties!

I decided to purchase this due to headphones often not lasting or breaking down. Luckily these headphones have lasted and continue to work so I have not needed to use the geek squad which is also a win.

My earbuds stopped working and I forgot that I purchased the plan. I checked my BestBuy account to verify and I bought the replacement plan. I brought them in and they exchanged them immediately, no questions asked. I may consider purchasing the plan for other products now!

I always recommend getting the protection from BB as they will replace the product on the spot, no questions asked.

The agents were very friendly and professional I didn't have to do anything They took my old TV down and put my new one up and cleaned up the mess until good with them couldn't ask for more

I purchased the two year Geek squad warranty product replacement for my Dr. Dre earbuds headphones. I was able to use the product replacement to get another set of headphones before the warranty expired. I would highly recommend getting the product replacement for any purchase.

I purchased this protection for a pair of wireless headphones i bought for my teen. I have not had an issue with Geek Squad fulfilling the warranty. One of the best coverages out there today.

i purchased this for one of my training sessions and it worked out exactly the way i wanted: EASY to transport, appropriate sound, very easy to use in all ways advertised. Now, i even use it daily in my home in addition to "away" events" involving my workshops for others.

And recommend anyone get the extended warranty Geek Squad great for all other electronics gives you additional warranty outside the factory and you don't have to worry about if something goes wrong with your stuff.

They were able to exchange my boyfriend's earbuds I had bought him as a Christmas gift because he accidentally broke them. Now I just have to add the protection on again.

This is great protection then that it's coming in handy and I ended up using this.I would recommen This for anyone who is on a tight budget. It's worth the investment. It's worth the investment

I have always had this insurance since a friend told me about it and it is great to have when you are buying ear pieces because they mess up so fast especially if you have children. They replaced the item at no charge to you and you just buy the insurance again.

I absolutely love Best Buy’s Geek Squad. They make time to assist quickly and helped me when I bought a lower priced computer that didn’t work. Manager at Best Buy Bluebonnet is wonderful. I only purchase computers at Best Buy - even though Costco competes