Customer Ratings & Reviews

I highly recommend a product replacement plan for any electronics. There are very helpful if a product breaks and you need to replace the product under the replacement plan. You just take it to Best Buy and your product is replaced with the exact product or one similar to it if the product is no longer available.

When I purchased my head phones I was asked if I wanted product protection. At first I thought to decline the offer. When the sales person explained to me the benefits of having them covered I emediately took the two year option. Having Geek Squad coverage on my laptop for the astonishing four years I knew I made the right choice.

I bought Bose sound sport ear buds and this warranty and when the iPod pros came out decided I wanted them instead. Not only did I get the AirPods they gave me a full refund on the Bose almost a year later. Ended up paying $40 for the AirPods. Great investment

My wife is hard on electronics so I decided to get her this product replacement just in case. The earbuds have not given her any issues but if they do, she has 2 years to have them replaced at no cost. I recommend this for anyone that's like my wife lol.

A must when purchasing expensive products from Best Buy. I love the ease of returns and exchanges with this program. I highly recommend and you won’t regret it. Always check your account to ensure your Geek Squad is up to date.

I purchased the warranty this time because I had gone through so many headphones and never purchased a warranty. It is good to have but the only drawback I have is you have to replace it with the same product or you will have to get your money on a gift card.

Geek Squad product replacement is a necessity in my view. I never buy appliances or electronics without one. It pays for itself. It happens to be one of the reasons that I buy from Best Buy. I never buy an appliance or an electronic device without one.

Everyone needs protection why get the warranty it will save u money and the headache of hardship if something goes wrong and spend the time reviewing the products before buying them visuals and customer wise it helps comparing items too

I’ve reviewed geeks squad 7 times now and there are still a few more purchases listed that Best Buy allows me to review and get Reward points. I apologize to anyone annoyed by these but definitely buy the geek squad on your purchases. They replace and repair it’s great.

I usually purchase the plan for anything over $150, except Televisions. It is probably one of the best things as replacement is easy every time. It provides piece of mind for almost any product wich in my experience, also always breaks within a 2 year period. The only exception are TV's as there is no accidental damage replacement.

I purchased this for a wireless speaker for my 19 year old son who uses the speaker every day even in the bathroom while he takes a shower. This covers dust, humidity etc. and living in North Carolina we have a lot of both so this has given me such peace that I'm not stressing about it breaking and having to buy a replacement.

I bought a computer awhile back with a geek squad plan, and when my computer crashed, I simply brought it to the store to get it repaired. It took about 2 weeks and worked like a charm with no hassle or extra charge! I brought my damaged headphones in, and they simply exchanged it with a new plan! Outstanding service!

This is invaluable for headphones. I have found headphones to be the one product that doesnt last as long as the extended warranty However the same product is never still available and i end up spending a little more each time

I will not ever buy a item at Best Buy without attaching Geek Squad Product Replacement to it. I cannot express how important it is to attach it to your purchase. I love the fact that I am taken care of on my product for the next 2-5 years.

if you are buying products that don't generally have good lifespans (6 months to 2 years on average) like earbuds, this plan is an excellent way to save money. Even if you get a bigger ticket item like maybe a phone or a laptop i would recommend getting this plan, it saves a huge mount of hassle if something gets broken.

If you are looking for reasonably priced "commuter" headphones with a decent sound, then this will work fine. They sit comfortably in my ears and block outside noise well . The only downside so far is that they look and feel cheap, but maybe it just the "feeling", we'll see how well they last. They are comparable to Skullcandy ones in the same price range, but I wanted to change since Skullcandy lasts only 3 - 4 months and then something usually happens, wither the mic stops working or one headphones. Tip: - purchase warranty just to make sure and they will see how long the will last.

Had a buggy headset right out of the box. used them for one day and they broke. Called the manufacture and they said if I sent to them they would review whether the headset was covered under their 1 yr warranty. Called Geeksqd and they had me bring in for a straight swap, NO PROBLEM. I love my headsets, but I use them hard. warranty is worth it

I have to call on the Geek Squad's services twice for two different items: a PC and a Stereo Receiver. They were fantastic with the Receiver. Actually they just swapped it for a new one. The PC wasn't as good an experience. The GS associate was somewhat rude and acted like she couldn't be less interested in my problem. Don't get me wrong, she acted quickly to help. She did come around once she realized I could tell how I was perceiving her. When I left, I was very happy with the experience. I get their service on big purchases. Its a good investment.

Everything about it sounds great but thankfully I haven't had to use it yet. Hopefully I never will have to and everything will just keep on going smooth but I sleep well at night knowing I have it just in case something goes amiss.

I always buy the 2 year warranty on my Bluetooth's, however this is the first one I've ever had to use the Geek Squad on & I must say I wasn't real impressed with how I was treated by the young lady who had no knowledge of the Rowkin Bit Stereo Headset earbuds. Time to learn the products you are supposed to help with.