Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • Alt View 40. Geek Squad® - 2-Year Geek Squad Product Replacement.
  • Geek Squad Services video 0 minutes 40 seconds
  • Geek Squad Protection video 0 minutes 41 seconds

2-Year Geek Squad Product Replacement

SKU:
9998493
See Details

Customer reviews

Rating 4.8 out of 5 stars with 8391 reviews

Rating Filter

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 8,391 reviews

  • just incase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought the product replacement just incase of an issue but haven't had one yet but if I do I know that my product is covered

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Product replacement

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is worth it. I've had to use it twice. I'll rather have it than not.

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is worth it. I've had to use it twice. I'll rather have it than not.

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Great service.......

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is always there to solve any issues with products!

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your buying headphones this is a no brainer. Mine broke and they replaced them no hassle. Great customer service.

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Geek squad is the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this warranty for replacement earbuds that also has to be replaced. Worth it!

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Must needed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anything that is electronic like headphones, get the replacement plan. They offer great service everytime.

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Better safe than sorry

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to protect a gift I purchased for a friend. I don't believe she ever had to use it, but better safe than sorry.

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • I recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend the replacement plan, as of so far I haven't had any issues with replacing a product when something went bad

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Don’t buy electronics without it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Electronics are fragile - this protects you from that

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for taking time out of your day to share this with us! We completely agree! It's important to have peace of mind on your devices just in case something goes wrong. If you have any problems or questions, please let us know.

  • Always Top notch

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Bluetooth headphones one of the ear pieces stop working and all I had to do was return it for another one

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Must get

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GREATEST thing since sliced bread. I would NEVER buy (headphones especially) without the warranty. Easy to use as well!!

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • bit of insurance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is really great to have if something goes wrong out of the regular warranty period. the cost was reasonable.

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Heavy user

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowing my daughter would be taking her JBL speaker everywhere I decided to purchase the $19 two year contract for my peace of mind!

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Great Customer Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They take their time to explain everything to make sure that you understand. Great service

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speaker. Have had it for a year and still lasts a full 8 hours

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Great security

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for the speaker I bought two years ago. I never needed it. It's a gamble.

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Awesome plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will not buy anything with out this plan! Never know when a child will drop something

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Easy replacement

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They let me replace my broken item with ease and got a new one that day. Awesome serves.

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • No questions asked

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I came in to exchange my headset no questions were asked about the problem, which was static and not always connecting

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend
Page 147, Showing 2,921-2,940 of 8,391 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.