Customer Ratings & Reviews

This is a great service to have. No matter what questions or problems you have with the items bought from Best Buy, you will always get an answer from them. Always good to have.

I purchased the extended warranty for peace of mind for my LG Tone Pro in the event I need it. It's nice to know the device will be taken care of if there's an issue beyond the scope of the manufacture's warranty.

This is one of the BEST protection plans I have ever purchased!!! So far I've had two problems with my Fitbit HR but since I had this protection package I got a brand new one each time!! It is well worth the money spent !! Buy this coverage you can't go wrong !!

This plan is awesome because if you are tough on stuff like me you can replace free even if you just dont like them you can exchange. I was on vacation and broke. I was able to exchange without the box and was saved from dealing with weirdos at train station!!

Whenever I make a larger purchase I always recommend taking the replacement service. My son’s headphones broke and we we able to receive new ones quickly and easily in the store. The protection is a must

Best Buy offers the best protection plan! They are nice and fast during your claim just make sure to keep your sales receipt. If possible bring the original box and make sure you bring everything included when your purchase the item.

Accidental Geek Squad protection is an absolute necessary. I washed my headphones, and I was able to return them and get a new pair with just paying the difference.

I have had to take my computers to the geek squad on more than one occasion and they were always able to fix the problem. I have never used them for installation but the repair skills are second to none.

Don’t forget to purchase geek squad if plan on buying expensive electronics. They are worth to pay extra. If something goes wrong with your electronics. Just take it back to Best Buy n have them fix it.

When my Bose Soundsport earphones gave up, they exchanged them, not once but TWICE in a row. No questions, no conditions, just get a new pair. Oh, and the exchange resets the clock on the 2year warranty. Would not buy major electronics without it

It is such a great deal to get the protection plan! I would recommend it to anyone. If anything happens to your product, you just bring it in and they give you a brand new one. This is especially helpful with headphones! Always recommend to get this!

Got this replacement warranty for headphones dog chewed up the cable they replaced them for a new pair no problem just had to buy a new replacement plan for the new set so this warranty is one time use and then you have to buy another one

Very happy with the replacement program. I have had to use it before and there are no questions asked. They have me a new item. The also keep yrack of what I have purchased so i don't have to provide the receipt every time! Great program for very little cost!

Geek Squad product replacement is an insurance policy I hope I will never need to use. However, having the piece of mind knowing my equipment is covered is amazing. Thank You Geek Squad and Best Buy.

My kids go through their headphones and stuff like it is going out of style so the fact that I only have to pay a few dollars and I can replace their item when it breaks within 2yrs is perfect for me. Because I know my kids will go through it in that time. Ha ha

I recently purchased a pair of SONY On-Ear Wireless Bluetooth Headphones (Model MDRZX750BN ) ...that are just terrific! They didn't cost nearly as much as my BOSE headphones, but the sound is just as good, if not better. Very comfortable to wear for extended listening times!

Geek squad awesome agents actually fixes the problem and dont have you on-call wasting your time call set an appointment and good to go....other competitors bransmart, Walmart etc warranty really not worth it

I want a bluetooth speak that sound better then my computer. let just say the jam plus out did self ... i had the first jam box but don't really work for me ... you get link this to another jam box for more sound power .. i had a lot problem linking the to together....

I really love the Geek Squad Protection Plan! I use it for mp3 player ear phones. When one ear shorts out, I get another one, free of charge. After one exchange, it only costs $6.00 to renew the plan. The $6.00 is cheaper than buying new ear phones.

The staff at customer service was very professional while checking out. Staff at the door to welcome customers coming into the store. My device is working very well. The agent was very professional.