Customer Ratings & Reviews

The staff at customer service was very professional while checking out. Staff at the door to welcome customers coming into the store. My device is working very well. The agent was very professional.

Never had any negative experience with geek squad warranties/services. Digital receipts/saving purchase with your best buy account can be key with some warranties lasting 4 or more years

This product so beautiful I like This product so beautiful I like This Product so beautiful I like This product so beautiful I like This product so beautiful I like This Product so beautiful I like

I have always bought an extended warranty thru Best Buy. I have yet to be dissapointed. My item has been replaced everytime they go bad. For the most part, no questions are asked. I HIGHLY RECOMMEND anyone buying the extra warranty. Lots of peace of mind

2-Year Geek Squad Product Replacement plan. Gives me great feeling of security that my product is in good hands when I take it to the squad for replacement or repair. This is a very very good plan

Headphones are not built to last. With the protection I’m able to walk in store tell the geek squad it doesn’t work and I pick out a new pair. Very useful definitely need protection on an item used daily.

My husband and I purchased these for one of our boys for Christmas. We purchased the extended warranty because he has a tendency to be tough on things. Well one day, his headphones no longer would take a charge, so thankfully, it was covered under warranty.

Always and I mean ALWAYS buy the protection plan! It is worth the price if something goes wrong! I have been able to exchange/return things for no extra cost and no hassle at all. 100% recommend

I always make sure to purchase the warranty when avaialbe when i purchase electronics. it comes in hand especially for the larger products like the televisions. I was glad to have it when my tv breakdown.

I have used the geek squad replacement on several occasions and it has saved me several times from losing money with defective electronic purchases. I would highly recommend getting a plan assuming it does not cost the same amount as the replacement item.

When ever an extended warranty is offered it rarely pays in the overall picture. Not so w the goof-proof plan, it allowed me twice to replace a defective product within a years time and I even ended up with a refund due to a price change.

Please recommend the to your replacement plan. You never know when something is going to break and the price for these replacement glands are well worth the money in my opinion.

Geek squad is a MUST for every product that you buy. Your spending so much on your appliances then why not get them protected? It's a must have and I have been using geek squad bfor years and great service.

Hi I always buy a warranty if it's not my television it's my laptop or if it's not that it's my computers or never with CDs or DVDs but with everything else with my washer and dryer or my freezer

Best Buy has always been spectacular to work with when products have issues, and there haven’t been many times I’ve needed the service. Great staff and very knowledgeable! Thanks Geek Squad!

This came in handy. Everything was wiped off my computer and they were able to retrieve it. I also had an old computer that I didn't remember the password and they were able to retrieve my pictures.

I recently had to use the product protection plan that I purchased for a portable DVD Player. Best Buy was unable to fix the problem and therefore replaced the item with a new DVD Player. Thank you, Best Buy, for offering product protection plans!

We haven't had to use this often. But the few times we have, they replaced it without issue

It is always good to get protection for our appliances. Whenever we have questions or have a problem and need a replacement for our item, this protection will provide it.

This is the warranty to get. It’s a two year no hassle replacement warranty. By far the best warranty they offer. Easy to get the speaker replaced when it went bad.