Customer Ratings & Reviews

Bought the extended warranty for EarPods I purchased. Knowing there is a warranty gives me peace of mind because I have used Geek Squad before and they are very good.

Geek squad protection is highly recommended and beneficial. Only giving 4 stars because of one unfortunate incident where I bought a product and went to exchange it when it no longer worked. They didn’t have the product anymore only a newer version which I had to pay for. The only thing I’d recommend is to verify if the product will no longer be available in the near future.

Love, Love, Love the Geek Squad Accidental Protection. Could not recommend it enough. Very much worth the value for the accidental protection offered. Pays for itself!

Haven’t used my warranty here but have on several other products and always receive warm welcome and understanding from the staff. Highly recommend their customer service

You never know when you will need a replacement but when you do it is such a relief to use the repacement plan. I've had to use them once or twice and they work great. No hassle highly recommend on anything you buy.

I get the protection plan on all of my electronic devices I would recommend expecially for the mobile devices because you have so much going on with your Mobility that anything can happen I dropped a spill it's covered

never had an issue with the product protection from GeekSquad - fast easy and worth the extra money- better than wasting money if the product breaks and can not replace it

Helpful with product questions. Haven’t used the equipment replacement, but was able to go in store with questions on product usage and also received help ordering an item that was no longer available in the store.

I am disable and have to drive with hand gears this bluetooth made it so easy for me. i hate that one of the ear pieces stop working and now Best Buy do not cover them with warranty so I had to get a different pair

This is usually looked at as an additional expense, but trust me it's called Peace of Mind. We purchased a product that was returned twice and the Geek Squad Product Replacement Plan covered it without any issues.

Always worth the money. Best Buy Geek Squad Product Replacement is an outstanding value, and my experience engaging with Best Buy while having to use it was simple and convenient. Too bad I can't purchase this on Apple products.

You need to protect your purchases no matter what they are. The wait time on hold is REDONKULOUS but the quality of their service is worth the money spent on the protection plan.

I think it is good insurance to buy a warranty from Best Buy because they replace your broken equipment with a new unit. You never know what could happen to your equipment.

I had a set of headphones that became unusable within the warranty period. I was able to take them in and have them upgraded to a better product without issue!

Bought these for my 15 year old. She loves to listen to music and cheap headphones weren't cutting it. She absolutely loves these and they work and sound great. The clarity is awesome and the sound is phenomenal.

Greek Squad replacement program is the best way to go with your purchase, their program is committed to you with NO static returns...

I bought this speaker back in December of 2016 and was pleasantly surprised at the sound and size of this model. However I had to take it back to Best Buy because it wouldn't stay charged for more than an hour. They gave me a new one a couple of weeks ago and my new model has played for over 8 hours and still going strong two weekends in a row. I finally charged it again and it's been great.

It’s always nice to have warranty on appliances you never used before. Apparently I have used very little because I don’t remember which appliance i got the warranty on

I like buying the product replacement plan with just about any product. The little bit of extra money to help insure the product is worth it to me, I've already had to use it on my car stereo and it saved me over $100!

I unfortunately had to return my new headphones because of sound disturbing noise, but thanks to my choice to get a 2year geek squad product replacement it all went smooth and i got myself a new pair of headphones right away ...