Customer Ratings & Reviews

I hope that I never have to use this. Glad to know it's there though.

2-Year Geek Squad Product Replacement - Was not offered a replacement since the Jabra Sport Elite changed the UPC since Jabra Sport Elite was released with a better battery. The ear pieces and charging case did not change as per Jabra. Jabra company was going to send me the updated battery version as a replacement. I thought since I purchased a replacement warranty BB would not have to wait to get my replacement set. I was wrong. BB stated since the UPC changed they could not help me, except to give me a refund of my purchase. I bought on sale and to get the same Jabra Sport Elite, I would have to fork over an additional $70. I did a search on Amazon while conversing with BB rep and the new version was on sale for $10 cheaper than my original purchase. In the end the warranty bought thru BB was worthless and I feel they did not hold out to the terms.

I always receive a good attention fron geek squad and aleays solve my problems on my electronics

Haven't had to make use of it. Probably better if you are rough on electronics.

I love the fact that I could return the headphones with ease. I had my receipt but not the box. But it wasnt a Hassel at all.

Not happy with full fidelity, Boxy, muted/mumbled cheap sound. Low control

I’m very happy with the quality of service,I’m very happy with the atención

Dont know if its worth it. You pay alot up front and then you pay to get a replacement.

If you go through earbuds as I do, then getting this warranty is a "best buy". Used it already to get replacement earbuds

Not sure how many Star to rate the Geek Squad. I haven't had the privilege to used it yet even when I purchased it.

One should this when u buy any product, replacement for any problems occur.

if someting happen you can save on reparations, it is a good choice accidents happen

Purchased the UFlex Samsung headset and the left ear went out, went to Best buy to have Geek Squad repair item, they we're not able to repair, but inform that it could be replaced if item is instore, which it wasn't, so I had to order and pay for item and get reimbursed once it arrives. I did that, and Best buy online sent a set of USED earbuds and informed me that they no longer carry that set, but that I could return item altogether. I purchased my original set with my rewards so therefore I would not get a refund of any kind. The 2 year Geek Squad was a waste. Would not recommend.

I had a very bad experience with the warranty. The didn't cover the replacement of the good. They prorated the amount according with the elapsed time so I had to pay the difference to get another headphones. And the guys who attended me were rude and grouchy. I would not recommend this warranty.

I purchased the warranty but haven't needed it, hopefully I wont, but if I do I look forward to seeing how they are..

My only problem was that you have to have both in ear for a solid connection. They sound amazing though!

I have not used this. It is nice to have incase but the hope is it is not needed.

So I'm really glad we got this- in case anything happens; maybe a little cheaper would've been nice, but glad we got it!

I would recommend the warranty with any gaming equipment we have used it twice

I bought this to cover my LG Bluetooth headset. It covers it for 2 years. The price is reasonable for peace of mind.