Customer Ratings & Reviews

Do not waste your money! I have always purchased my electronics from Best Buy because of their excellent warranty program. I bought a pair of urBeats in November on sale and one side has gone out. I purchased a 2 year extended warranty so I took them back. Best Buy will NOT replace them because I purchased them on sale!! They said I have to pay $40 more simply because they no longer carry the silver ones! They will not reimburse my money...only give me a store gift card. I told them I will never purchase another item from their store. I am thoroughly disgusted with the service I received!

I just hope that this warranty is worth it if necessarily use.

Product is really good. Have not had issues like other ones.

The earbud headphone sound is good and looks very nice.

Is a average headphone, just the battery life is too short. get it if you don't charger it every 4 - 5 hr before the battery die. ps: it say up to 6hr battery life but it doesn't the life won't last to 6hr. i would say only up to around 4 - 5 hr life time....

Love geek squad services so muchhhhhhhhhhhhhhhhhhhh

Sound quality is good! The battery life is minimum.

It is worth the piece of mind to me to have this service

Never got a chance, but I believe that it's useful

I'm pretty disappointed. Not by any of the employees I've been interacting with about today but just the service in general: Took my Powerbeats (which I bought used for 80 something dollars) to Best Buy and was sort of denied service there (okay I wasn't denied but they couldn't do anything) but was told that Beats only go through Apple instead to get a quote from them.... why do I need a quote in the first place? I bought the warranty in which I'm still well within the 2 year expiration date. I shouldn't need a quote. What's the point of this garbage then? Why did the person that I talked to through phone tell me that "yes this warranty will replace your headphones regardless of how you damaged it whether wear and tear or someone damaged it" and then not be able to use it after purchasing it? I feel like I've been cheated 15 bucks for a Geek Squad plan that won't even be usable. Unless I'm missing something here by accidentally missing the small font or dark details of the limitations of Geek Squad Replacement Plans, this isn't right. This isn't right at all.

A year later after moderate use and the left speaker is making static noises when charging and while I work out. Looks like none of these headphones are really sweatproof or made to last 3yrs.

The Quality of these headphones is lacking. they sound like a $200 pair of headphones with not the best Bluetooth. The imaging and sound stage is closer to something I expect out of a $200 headphone not an expensive $400 flagship headphone. My theory is that Bose decided to cheap out on the internal DAC and Bluetooth for these headphones and that is unacceptable if it is true. I'm not expecting perfection especially at this price point but I at least expect these to sound like $300 headphones with decent wireless quality making them a $400 value. For comparison, the Sony MDR series has a better sound and it is $50 cheaper. On to the positives. I honestly enjoy the touch controls other than the skip that is blocked by the headphones adjustable headband making it annoying but not impossible to skip a song. The build quality is very nice and feels premium. The noise-canceling is some of the best and the 0 NC almost makes these headphones sound like open-back headphones. (TLDR) – They sound like $200 and the app is pointless and annoying. They are sturdy and the noise canceling is great. If you can deal with wires and want something amazing, look up some audiophile headphones. Watch DMS’s review on these headphones.

Never had to use this. So it tells me not to buy this service

Not much to say. Got this on my headphones. So far haven't used it but glad to know they are covered if they break.

Not sure why wouldn't you buy the extra warranty. Stuff beaks down...better be covered.

These are good basic earbuds. I keep them in my purse and use them at work.

I've had this product for 3 day.I run on the treadmill with them on.Stopped playing after 4 hours.Harmon said approximately 8hr use before charge. Started to hear static. Blue and Red light wouldn't go out.I couldn't power up device anymore. JBL usually have a great sound. I think I like the Reflect better.

great fitting easy to use but not very loud good otherwise

We all need protection!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I purchased the Jaybird Freedom F5 on Black Friday for $49 (regularly 99), I purchased the 2 year protection. 8 months later, the headphones broke. Jaybird no longer makes the F5, now it is called the Freedom 2 ($99). Because of the name change (they don't look any different to me and have the same regular price), Bestbuy will not give me a replacement, but if I want to get the F2, I can pay the difference ($50). I will not throw good money after bad. I'm not sure I will be shopping at Bestbuy anymore. What a ripoff.