Customer Ratings & Reviews

Love everything about the Geek Squad team. They are friendly and very smart. Most of all they are very patient with me and I appreciate that. Thank you

Always easy to deal with Geek squad. I have had to use the service in the past a few times. Friendly phone service and in home service.

Most warranties I pass on as it is difficult to deal with them. Geeksquad offers a wonderful and very easy service. Have purchased on multiple products and I am very happy with services.

I'd like to hope that expensive electronics will last forever, but lets face it, they're still electronics and will likely have some sort of issue within 2 years. The product replacement plan is a good insurance for any and all electronics items you purchase. It will usually pay for itself after 1 year.

ESPs are hands down the best investments you can make with Best Buy. It certainly beats buying a new device when it goes dead. I would definitely invest in an ESP before even investing in a case.

Love buying protection to my items. What I really like is that once the warranty is about to expire, I get an email notifying me if I want to extend the warranty.

Love the greek squad product replacement. It helps me out when I do something stupid to my headphones- like washing them.

Never had to use it yet due to the corona virus!! Haven’t had an chance to enjoy anything just happy has things in place to help!! And only hope all is extended !!

I love Geek Squads service, I purchase a warranty for everything I buy, so I don’t have to pay out of pocket repair fees or charges

I usually don't purchase warranty on all products, only for tech. I never turn down best buy warranty though, because they always replace your broken products

My iPhone got disabled from connecting to a laptop trying to update my iPhone and I had to take it in to geek squad and they fixed it no problem within in an hour

I purchased 2-Year Geek Squad Product Replacement for Bose speakers and was proven helpful to get replacement when the speaker performance was gone down. Great service , no questions asked and quick support !!!

I love BB protection plans! They are great and so easy to use. I just took my item in and it was replaced with a new item. Great Customer Service. Thanks!!

I only buy my electronics from Best Buy for their warranties. You never know if anything will happen but if they do their no hassle warranty’s are a game changer.

I only buy my electronics from Best Buy for their warranties. You never know if anything will happen but if they do their no hassle warranty’s are a game changer.

I don't buy any headphones over a certain dollar threshold without the Geek Squad protection plan. It covers everything, including wear & tear on the product. No questions asked replacement.

This is one three boombox type player with AM/FM that I was able to find. Good sound and more than enough volume so I can hear it no matter how far away I am from the unit. Good price also.

This is extra security for technology although it's mostly durable. You'll never know when a machine will break down. It pays to have backups.

I feel that Best Buy has the best insurance plan. No hassle, no interruption, if your item is defective they will replace it on the spot. Best insurance policy ever

I feel that Best Buy has the best insurance plan. No hassle, no interruption, if your item is defective they will replace it on the spot. Best insurance policy ever