Customer Ratings & Reviews

Really good quality. I've had mine for over two years and they still work great. I purchased the protection but I never had to use it.

I'd like to hope that expensive electronics will last forever, but lets face it, they're still electronics and will likely have some sort of issue within 2 years. The product replacement plan is a good insurance for any and all electronics items you purchase. It will usually pay for itself after 1 year.

Love buying protection to my items. What I really like is that once the warranty is about to expire, I get an email notifying me if I want to extend the warranty.

This is one three boombox type player with AM/FM that I was able to find. Good sound and more than enough volume so I can hear it no matter how far away I am from the unit. Good price also.

Never had to use it yet due to the corona virus!! Haven’t had an chance to enjoy anything just happy has things in place to help!! And only hope all is extended !!

It is very important to add geek squad to your device.I add it to my ear bud and when i had issue with the case they replace it with a brand new earbud.

My iPhone got disabled from connecting to a laptop trying to update my iPhone and I had to take it in to geek squad and they fixed it no problem within in an hour

I always get an extended warranty on my purchases as it’s worth the peace of mind that if something goes wrong I just have to return it.

Don't know why my little speaker started having some issues (moisture perhaps) but I had to use this Replacement policy -- totally worth the price when you know the item will be moved around a lot.

Love everything about the Geek Squad team. They are friendly and very smart. Most of all they are very patient with me and I appreciate that. Thank you

I usually don't purchase warranty on all products, only for tech. I never turn down best buy warranty though, because they always replace your broken products

I only buy my electronics from Best Buy for their warranties. You never know if anything will happen but if they do their no hassle warranty’s are a game changer.

I only buy my electronics from Best Buy for their warranties. You never know if anything will happen but if they do their no hassle warranty’s are a game changer.

These have great bass and overall sound. The headphones themselves are very comfortable and feel durable. the black color does show some marks on the matte black plastic but are hardly visible unless looking for them.

I love BB protection plans! They are great and so easy to use. I just took my item in and it was replaced with a new item. Great Customer Service. Thanks!!

Great experience! Defective produce exchanged and the tech went through my options as far as different products! Helped me make my decision quickly!

This is sort of like having AAA but for technology. You may never need it but it is there if you do. If the item(s) covered get dropped, spilled on, taken out by a power surge it gets replaced with no hassle.

Geek squad personnel was extremely patient and friendly. When I have any problems they fix it in a blink of an eye and if not they just replace it to a new updated version. Geek squad is the best

I feel that Best Buy has the best insurance plan. No hassle, no interruption, if your item is defective they will replace it on the spot. Best insurance policy ever

I feel that Best Buy has the best insurance plan. No hassle, no interruption, if your item is defective they will replace it on the spot. Best insurance policy ever