Customer Ratings & Reviews

great product. i have the iphone 6 and my mom has hte 6 plus so its nice to be able to use the same dock. we keep it in the kitchen and the volume can get pretty loud. not a big fan of the buttons on the dock, esp. the volume buttons. we also must remove our cases each time which is a bother but overall a good product.

So far I haven't have any trouble with returning a defective product. My fitbit charge HR didn't hold charge and the other one didn't give me the notification when someone is calling me. I went back and told bestbuy that I got a defected one, told them my phone number and got a new one without any trouble.

WOW...thats all i gotta say. ive had products mess up and i love that i take them in and best buy exchanges them no questions asked. i regret not buying the insurance on a smart watch that messed up 6 months after purchase. i will always get the replacement warranty/insurance from now on

No questions asked replacment, I showed that one side was not producing sound at Geek Counter. Nothing further they handed me brand new set, rang up return, I signed and was on my way with new ones, and yes I bought protection for new set.

I purchased this protection for My LG Tone Pro Ultra headset and am so glad I did. I had occasion to over pull one of the earpieces and it no longer retracted or worked. Took it into my Local BB and they replaced it No questions asked and renewed my Geek Squad 2 yr replacement plan! Go Geek Squad!

I always recommend buying geek squad service on times around $100 or more, preferably closer to $200. I like the no questions asked if there's something wrong with the item and you can get an exchange or in-store credit.

I always recommend buying geek squad service on times around $100 or more, preferably closer to $200. I like the no questions asked if there's something wrong with the item and you can get an exchange or in-store credit.

It is tech savvy at my fingertips. I have utilized this service multiple times and they have always been pleasant, patient, courtious and solved my electronic issues. I have them clean up my computer on a regular basis. It is well worth the cost.

I have been buying the geek squad warranty for products that don't have brand names known for reliability. For example Beats bluetooth products. I had one of the products fail after 3 months - brought it back to the store. They found the record of my warranty purchase... got my money back, no questions asked. Great!

Any way I can ensure a product will last longer than manufacturer warranty I will gladly pay for. I've had hinges break, Bluetooth stop pairing, you name it. This allows me to live my life and not think about it

I get this for my headphones and they take a beating. With this, I can replace them if the internal wiring gets bad or the speaker stops working or it starts losing charge. Worth the money if you really use your things hard!

I buy geek protection on many electronics that I know will get a lot of use especially headphones because of possible accidents with them.. I gavea 5 star as a peace of mind rating as I have never needed to use tje protection plans yet but if I do then hopefully there will be no hassle.

I worked at the customer service counter of a Best Buy for three years. I haven't worked there in 17 years but I remember the fate of those who purchased and those who did not. I've absolutely purchased one multiple times and didn't use it, but the times it has paid off has been more than worth it

I bought the replacement coverage as I was fearing the buds winding in and out all the time would wear out quickly. They did not... This was a quality product till it felt so natural on me that I jumped in the lake with it on... :) Coverage was good for that bone head error of mine too...

This product is a probably the best bluetooth speaker you can buy for the money. Many times this item will go on sale and when it does, its a must purchase. I am no stranger to speakers and have spend more money for a lesser product. Great bass, good sound and great connectivity. The only con is no aux just bluetooth.

Yes, better to have it and not need it, than need it and not have it. For something like headphones, it does seem wise. There is nothing more frustrating than to have a nice set of 'phones in great condition, but they're non-op solely due to some internal glitch in a tiny wire somewhere.

I enjoy listening to my music from my phone, and also audio books while I am engaged in other activities around the house. My husband even take it to work sometimes to listen to his audio bible. I love pink/purple, but had to settle for a blue, since those colors were not available at the time of my purchase.

Had a set of skullcandy wireless headphones that worked for about 5 months. They would no longer hold a charge. I had purchased the 2 yr replacement and returned item to store. Geek squad made it easy to trade out damaged headphones for new. Definitely recommend getting replacement warranty!

I don't usually like to buy add on warranties but newer electronics are so glitchy today you can almost guarantee you will have a problem during the warranty period. I bought this for a previous purchase and Best Buy took care of the issue with a replacement product 16 months in. This is a best buy!

So glad I bought the product replacement! Really came in handy when my gamer headset fell apart after 6 months. It was the easiest thing ever to process. Walked into Best Buy with my receipt and head set. Replaced with new, no questions asked. No hassle. No fine print loop holes. :)