Customer Ratings & Reviews

Haven't had to use this and hope we don't have to, but it's there if we should need it. Gives peace of mind!

Thomas and Arthur were the Best Buy representatives that we have dealt with since February 4 other than our sales person, Kiera. They were efficient, professional, and shared their knowledge of all the products. They were patient with us explaining different phases of the TV and the remote. Thomas was Especially very helpful. Kudos to Best Buy for having both men on your team.

The protection plans are great and the geeks are the best. The other Best Buy customer service personnel (telephone) are horrible, it is bad enough that if Best Buy does not fix that aspect of their customer service it will start to (if it already hasn't) turn customers away. I have already sold all my BB stock due to I am not sure that they care enough to fix what is broken.

Its so easy to use my whole family loves it samsung is a reliable brand.

You should always buy the geek squad service when purchasing a device over the 150 dollar range.

Bought a tv and returned it. The geek squad service fees were also returned. No hassle whatsoever.

I like the Geek Squad . Great product that met my needs.

Great service to have. I hope I do not have to use it. But good to have.

Warranty price was very welcoming and a no brainer

Havent used it yet but 5 years is a great warranty

BEST DARN WARRANTY YOU CAN GET Never had any problems

Definitely recommend the protection plan. You never know what can happen in 5 years and to know that you are covered is a great piece of mind. I got a full refund for a television that I purchased after just 3 years of using it. Worth the investment.

Definitely recommend the protection plan. You never know what can happen in 5 years and to know that you are covered is a great piece of mind. I got a full refund for a television that I purchased after just 3 years of using it. Worth the investment.

not a huge fan of insurance but my salesperson made is such an easy decision to purchase

I was very glad to get the chance to extend my service to 5 years and the Geek Squad made it easy.

Listen, I won't buy anything electronic without some assurance I'm going to have an exit strategy for when it goes kaput. Geek Squad by far has the best plan in the industry and has saved me from having to shell out major dollars more times than I can count on one hand. Its always straight-forward. You call, tech comes out and assesses the issue. They fix it or replace it... PERIOD!

Like I would say before it's good to get warranty on your items it's very important because you don't know what can happen to your items and I want to say thank you Geek Squad for helping me in exchanging my TV for the same price TV

Love his TV works great and great price and service plan

Geeksquad gave me the mental comfort that my TV is safe with them for the next 5 years. No worries on my end, and wide support across america! I love it.

The Geek Squad service it well worth the price and I would purchase it again in a heartbeat!