Customer Ratings & Reviews

I like the peace of mind, knowing I am covered and don’t have to worry about anything.

I bought the policy for a new TV. I havent had to use the Geeksquad protection yet, and hopefully never have to, but its good to know that they will replace the TV is there are any problems that cant be fixed.

It is nice to know if something goes south on tech or products, the Geek Squad will be there. Peace of mind is priceless.

The Geek Squad gentleman was very polite about why he could not fix my broken television.

Works as expected and you can control it with your phove or assistant.

It's worth every penny and the agents are always cool.

I put my own TV up it was super easy to do. The people in store was helpful getting what i needed

Agents are usually readily available and always stay with me as long as it takes to resolve my issue and don't make me feel like the dunce that I am! Worth the cost!

It covered my old TV and helped purchase a replacement. Setup was a great bonus.

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

this service should come with every purchase just too bad we have to pay extra

Haven't had a problem so i Haven't had a chance to use

Getting a Best Buy warranty is always a good deal! With the smart tv's being a "fairly new" technology, I figured I couldn't go wrong with the fantastic Best Buy Geek Squard looking out for me for the next 5 years!!

My tv had a black dot and geek squad replaced my television with a better version.

If you can afford the extra $$? DO IT. IT's a gamble if you'll ever use it, but hey...Insurance.

I actually had to have a tv replaced. Geek Squad made sure I knew it had to be removed from the wall to get replaced.

Haven’t used it yet but I’m sure it will come in handy. & for the price you sure can’t beat it.

I bought this protection because when you spend thousands on a TV and it breaks I just wanted the feeling that I am able to get a new TV hassle free.

I contacted the Geek Squad when setting up my new TV. They couldn't help but put me in contact with someone who could.

Delivery only. Great people and service. Attentive yes sir