Customer Ratings & Reviews

Agents very helpful. The appointment was scheduled when it was convenient for me. Very professional service.

Having the geek squad one click or call away is very reassuring!

the geek squad was very helpful I brought in a few computers that were outdated and irreparable and they were able to retrieve my info and pictures onto a harddrive. they were friendly quick and efficient

I've never had to use it but friends of mine have and they said that Geek Squad is awesome

Haven’t had to use it yet, but from everything they say that you get, I am very glad as a single older woman I have it.

It was not very expensive to add the extra warranty.

Staff was very friendly, helpful and knowledgeable. I went in with a warranty/return and they helped out right away with no issues whatsoever. Thank you for all the help and making it easy!

Have used this service several times for my computers and have had great success in resolving my issues that I have had with them. Using the remote service was great as I did not have to take my lab top in and wait for days before getting it back as the problem was able to be resolved remotely. Service is well worth the cost if you only use it a couple times.

Piece of mind highly recommend for new purchases. Always get.

Great people and great help they answered all my questions right away

Really good coverage for the price. Have had to use this before and worked well.

Its a great service and i would do it again but my needs have changed.

The agents mounted my tv and did a very excellent job

Protecting my investment on 4K TVs is a must, and purchasing the Geek Squad's 5-year warranty on each TV is a no-brainer. I did this in the past and it totally paid off when my much older set had issues before the protection plan was over. They replaced my entire set with a brand new one years ago. It pays off in the long run, trust me!

Havent had to use it. Hopefully I never do. Its good to have some protection for mass produced chromebooks that your kid has to have for school

Geek Squad was very helpful. They walked me through every troubleshooting step several times hoping to get my tv back in working order the same day but my tv wasn’t having it at all. So with all other options exhausted we scheduled a visit for a couple weeks out and they will be coming to install a new motherboard from my understanding.

I had Alex Snow , a Geek Squad member , to repair my Toshiba 43" 4K Chromecast tv , under manufacturer warranty. Alex was pleasant and extremely helpful. After ordering the part to repair my tv and scheduling a return visit , we found out 2 weeks later that the part was back ordered by 2 months. Alex was instrumental in getting me a replacement tv without any inconvenience. For this , I purchased the Geek Squad extended service plan and just wanted to say thank you again Snow , great service was appreciated.

Whenever you buy something from Best Buy’s and are offered a warranty get it. Best Buy’s has the best hassle free warranty service you just have to know how to describe your problem, when my sister tv was messing up she got it checked out 3 times until I told her to explain to them that the tv goes blank after hours of use. Come to find out the motherboard on the tv was the problem which got fixed right away when explained the problem properly in stead of just saying it goes black sometimes.

Great service from everyone in the store. Happy with the outcome.

The Geek squad was great from start to finish. Processed my warranty tv replacement and reinstalled when promised. No complaints, loved the convenience. Thank you.