Customer Ratings & Reviews

Beautiful viewing and light to carry I liked the light border around the tv very elegant and huge

I worked for geek squad for 6 years. Believe me when I say a 5 year on an OLED is worth it. I’ve seen cases where no warranty was bought, and it’s sad. For any OLED tv it’s a must as only Best Buy offers this! Other line Square trade will not cover burn in, and will give you a hard time about everything to deny a claim. As a former Geeksquad employee we always put the client first and gave excellent service. Just note: for TVs this doesn’t cover personally neglect like breaking it. So keep it away from pets and children if worried. Otherwise all surges, burn ins, components are covered via replacement. Or give card to put towards a new purchase. On LCD with VA, IPS panel can’t say really as the biggest worry is a backlight out, and most CC will double your MFW if needed.

looks and feels nice except for the tv stand. tv stand base is nice and heavy and metal. but the shaft and mount is plastic holding a ~50 pound tv. therefore it wobbles as you set up or whenever you touch. out of the box settings are ok but its annoying to find the right settings especially if you want to get rid of the stutterrinf on fast moving objects. also annoying how intelligent mode is not always the best, so i end up going back and forth between intelligent mode on and off. but when its off you have a myriad of settings to mess around with which gets annoying furthermore. so you either always have to compromise something using their preset settings or adjust/edit settings everytime you watch something different. so unless you are constabtly going to watch the same type of things, you may spend more time than you want messing with settings. the biggest thing that bothered me is when you see bright and still objects, you see like pixels or dots moving. like when u try to see how detailed someones pores are, you also see dots moving so it seems like you have a damaged tv? im not sure how to explain it or if it is a problem but it bothers me.

Already purchased an extended warranty, I know Best Buy will take care of me, if needed.

Very professional and always accurate. Geek squad has never steered me wrong.

The best decision when it comes to appliances Highly recommended

I am consistently impressed and pleased with the service from Geek Squad. Always outstanding. The reps are helpful and efficient and professional and knowledgable. Delighted to use their services.

I had a 5 year Geek Squad warranty on my Samsung tv which was a good thing since it quit after 4 years. Best Buy sent a Geek out to my house to check it out and he determined that It was best to replace it. So they gave me a number to call and it was fairly easy for them to exchange it. Just be aware that what they replace it with might not be as good as your tv. They gave me a model that was horrible so I had to go to the store and check them out to see which one I liked. The sales guy helped us and we chose a different brand and went home and called the number and they replaced it over the phone and now will deliver it and exchange the other one. So definitely get the warranty. It's so worth it.

For the price is worth it take care of youre purchase since manufacturing only provides a 1 year guarantee

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

Having this is like having my own nerds in my house for anything

Thank you very much for everything you have been given to us

I purchased this protection, but judging from my previous purchases at Best Buy, I probably won't have a need to use it. All of my previous purchases from Best Buy, even from decades ago, no problems were encountered. Thank you.

Hopefully we never have to use it, but in the past this service was well worth it.

The agents explained the process so i can install it on my own and connect it to other devices

They resolved my issue by replacing my TV with a bigger model after seeing that my TV was unrepairable. Awesome job Geek Squad!

The installers were very professional. They were on time, removed the old broken wall mounted TV and installed this beautiful LG OLED. They showed me their recommended setting. Haven’t need to change any setting though I tried, but couldn’t improve anything.

When I need them they are there and I’m happy after their done doing their jobs.

We love this freaking TV it is officially the best thing in my house. Dont tell my wife

Very good service, and often done in a day or so depending on the type of product.