Customer Ratings & Reviews

I high recommend this service to anyone who have issued with there tv

Great price and it’s great insurance. I’ve used Geek squad and they’re great.

I really love the customer service that the geek squad offers. Sometimes it takes a little bit of time of waiting but other than that really good service.

Installed it myself and the biggest obstacles were removal from the bed of my truck and unpacking it.

Had this service with my old tv several years ago. Never had to use it but was given extra bonus points when the term ended without use for my older TV. HAven't read all the way through the terms yet to find out if the still do that but no complaints so far. Peace of mind for a newer tv manufacturor.

So far so good. Have called to ask technical questions on new TV i purchased and got good guidance. Have not needed to use for repairs yet.

I didn’t need to use, but the company is amazing for the customers.

The family had geek squad help with 2 different installations. Definitely worth the money it cost to have professionals help with and install the technology correctly.

The warranty is very competitively priced within the marketplace. They even come to my home to fix anything since the TV is over 55".

I had not use any of this protection but it’s good to has any protection to any of my staff

Haven’t needed this service but always good to have around I suppose

[Employee of bestbuy] Geek squad will always be there for you when you need them

Geek squad is very professional about broken or damaged items when you have protection on them. Anything can go wrong, and typically it’s not even your fault! Sometimes life just happens and bam, you lose $400 because you didn’t pay the extra $20 for protection. Don’t be that guy.

Ive had alsorts of televisions but this sony televisions graphics are so awesome and the colors are very vibrant

Always get protection on televisions! You never know what could go wrong to it. Yeah, they do come with manufacturer warranty but the Best Buy protection goes above and beyond.. if you want to be covered get the plan!

I purchased this protection plan when I purchased the new tv. It was inexpensive and well worth the price ! It is more comfortable for me to know that if any damage or repair issues with tv will be covered at least for the next 2 years.!

A purchased a 5 year warranty for my 50 inch Vizio TV. The TV started to malfunction after 2 years when on occasion it would not turn on. The TV was sent to Geek Squad service center for repair which could not duplicate the problem so they just replaced the motherboard. Then it happen again so this time they came to the house and ordered a new power supply after just looking at the TV, didn't even open the back. After the part was delivered they came back, put it in and it didn't work so they said we will replace the TV. I called the number given and was told that I would get back the purchase price of the TV plus the tax on a best buy gift card. The remainder of the warranty, 2 1/2 years, was then void and could not transferred to my new TV. That shouldn't happen but still worth the price when they can't fix it.

I always get an extended warranty. Sometimes stuff happens and you wish you got the warranty. Best Buy warranty has always been there for me and I love it

I am pleased with this protection. I've used it to return defective products. Quick easy exchange and I get a price reduction if the price goes down. Quite a deal.

The agent went thru several possibilities about the problem I was having with my Samsung TV and having sound on my TV. Was patient, professional and got the job done.