Customer Ratings & Reviews

I had some issues with my television, due to an update on when updating the software. Finally, after some time the manufacturer sent out a tech to remove some hardware on my tv and replace it. My warranty did not start till within a year from the purchased date. And that is ok, my television is still on and taken care of either way... It just took a couple of days like 30-45 days due to scheduling and procedures with the manufacturer. However, it saved me a couple hundred dollars...

Haven’t had to use yet but really nice knowing they are there for ya

This has saved me a lot of money over the years. I have had this for several years.

It's always good to purchase a warranty since electronics aren't built to last as long as they used to be.

Bought this because as in previous experience, Best Buy does repair or replace TV’s. I had a DLP that had some kind of part failure and Best Buy took care of it. I have also bought TVs with this warranty and have not had issues. Its good for “peace of mind.” I most recently purchased this for an OLED. These TVs have a small risk of panel failure and/or image burn in. Best Buy offers coverage for this. I doubt I’ll have any issues, but just incase. I decided to get 5 years of coverage. TV’s are sensitive tech these days. They are difficult to transport etc... In home service is best.

Fast help and great customer service. Helped me to get a replacement fast and easy.

Excellent service I will bring all my electronics or anything I need fixing to The Geek Squad

Bought in the store with the TV.... clerk very helpful in explaining the great value this plan really is

I love my fire tv i get all my channels plus my subscription channels are also on there.

I definetly recommend these services. They are always great to have

Great support from the Geek Squad 10/10 recommend warranties.

Always amazing to have geek squad there & have my back when something needs a repair

Reasonable price for a long warranty. It's only $10 more to go from the 2-year warranty to a 5-year warranty.

I have purchased warranty in the past which has worked well for me

Excellent protection plan. I usually don't purchase extra protection plans. Since this purchase was an open box, I was mainly concerned with the remote having many sctatches on the solar charging panel of the remote. A new remote cost more than the protection plan. I am very pleased with Geek Squad coverage.

Best protection at a fraction of the price. I wouldn't buy without this protection.

Purchased this plan for myself and luckily I never needed it. However, I assisted my mother in purchasing a 65 inch 4K Samsung set the same year. She had some problems with the set several times. She called the Geek Squad at her local store and they quickly dispatched team members out to get her set sorted out. The last year of her plan, she had issues with the screen. Once again they came out but determined the set would need to be replaced. I assisted her with selection of a new set. She was more than pleased with their help and the new Sony replacement set. She received a brand new set better than the original one and even had enough credits remaining to get another 5 year plan of Geek Squad service. All of this without having to spend another penny! Geek Squad service plans are fantastic!

I almost NEVER buy the geeksquad protection, but I bought an expensive television and I made the choice to purchase the plan. Glad that I did! About 2 years after my purchase a red line randomly appreared smack down the middle of the screen. I knew it was out of warranty and at the time I had almost forgot that I purchase the plan until I checked my email. I contacted the geek squad who ultimately determined that it could not be fixed. They replaced the whole tv for no additional cost! I received a brand new television AND an updated model. I was so satisfied that I purchased the protection plan again, a two year this time, but either one is worth the money!

Thank you very much! Stay on the top line. Appreciate it! Shalom!

When I was with geek squad it was well everything went well