Customer Ratings & Reviews

The agents were very helpful and attentive. They helped me understand.

Tv replaced within 24 hours after a line showed up horizontally on the screen

Haven't had to use it yet but love the fact that If anything goes wrong they will come to me not the other way around

Haven’t had to use them in a while but always reliable and a must for a tv

I highly recommend to buy this product. It works exceptionally good.

Tv has nice colored and everything is easy to understand

Bought this as an add-on for an open box TV. Definitely worth the cost. The whole thing cost me just under what a new one would have and i have 2 years warranty instead of the standard 1 year from the manufacturer.

it’s too good Picture quality good or functional very fast

Overall a great deal. if it breaks within the time they will fix it. so glad i got this it has saved me so much trouble

Haven't needed yet and hope I don't! But I learned my lesson to have it on standby.

I hope to not need this but am assured it will cover any damages by movers. It did NOT cover transportation of the TV from the store to my house.

Geek squad has always been great to help and Diagnose and repair what I needed.

Took a chance when this TV went on sale and wondered why, Well happy to say I have had no complaints so for and what a great pic with so much detail, Not a lot of 4K out there yet but the up-scaling from even standard DVD and Blue ray is really good. Great pic and easy to use tv

Offers a great peace of mind. The cost far outweighs the cost of replacing a tv that needs replacement.

Love it! Always go with a samsung when it comes to electronically devices

The sales agent was great. Made sure i understood what i was buying. So no buyers remorse

Our TV died within 2 years. They told us it couldn't be fixed but because we had purchased this plan, they replaced our TV. They gave us a full purchase price refund which we put toward a newer model. The plan actually does what it says and BestBuy stands behind it.

I learned something about Best Buy's Geek Squad Protection recently. It's only good for one-time repair, or replacement. I presumed (in error, apparently), that my 2, 3, or 5-year protection, covered me for the duration of the stated period. In a recent transaction, where a TV required replacement, I learned differently. Advice: Pay close attention to your return policy; the date of purchase (even if paid for at the end of a business day, or at closing) counts as ONE day! Also, be sure any discounts (price-matching, sales, Reward Certificates...) are taken before you pay for protection, as the final cost of the item determines (within preset ranges) the cost of protection for a given period. As to whether, or not, I'd recommend this option to a friend, I'd suggest buyer beware, or just "be aware", and be informed.

I have been purchasing from Best Buy for years now and when it comes to high price items (e.g. TV, PC, et al), I always usually add the GSP because I know that when I have an issue, Best Buy will take care of it.

The customer service was spot on as usual. I specifically wanted Geek Squad cause I believe they are cheaper then their new protection plan. That and they give awesome service.