Customer Ratings & Reviews

I am a warranty type of person. I have had to use the geek squad warranty on a previous television. I was really glad that I had it. The IT tried to walk me through a few things and found that the peace that was no longer working was not replaceable so we ended up with a brand new TV. Without the warranty and having access to a service rep, I don’t think we would have known how to fix it. Plus, the fact that they no longer made the part to fix it, we would’ve been out of luck.

The agent is mounted my TV and connected it to all my spectrum devices and Internet services

I had problems with my other television and the geek squad helped me quickly replaced my television set in 2 days.i would definitely give this insurance A Big A.its a must have be safe with the geek squad.....

Haven’t had to use this, but have faith in my local Geeks who seem to care and know about these tech items. Don’t really like how the prices of these plans keep getting jacked up.

You must have Protection; we never know if items will stop working shortly. Technology is improving; however they are not perfect.

They were friendly and helpful but getting the appointment was more difficult than it needed to be

Need this protection on all your devices. Great Geek squad protection to have.

I honestly never needed to use the service, so hats off to best buy for having quality items that outlast their warranty!!

Great protection plan for my Samsung TV. Grabbed the the twobyear plan.

Easily connected to all my devices and I easily assembed

Bought for an insignia 43" non-smart TV - hope Best Buy and Insignia are listening because not everyone uses a smart TV and like the privacy of a non smart to add a Roku to control what a manufacturer can discover. But the 5 year geek squad I probably won't need. I like the store brand better than others.

The most famous consumer tech-support service is undoubtedly Best Buy's Geek Squad. Geek Squad is also arguably the most polished computer-help service, offering not only online help, but in-store and at-home repair services, too. It's also the least-expensive service I've tested and includes a license for top-notch security software. Geek Squad technicians, on the whole, delivered the best results among the services tested, and they didn't pester me to purchase additional products.

Love purchasing yheir insurance. Always feel like I'm in good hands in case of an accident.

If you use any sound bar besides Roku if you use the ARC connection and your remote controls your soundbar and the TV your volume will jump three to four increments at a time. If you use the optical you have to use a remote for each one, and if you use the auxiliary cord which is low quality sound it's fine

Hopefully I never have to use my geek squad protection, but I have peace of mind knowing it's there if I ever need it! I've been shopping at Best Buy as long as I can remember and they've always treated me good!

Geek Squad 5 years plan save my bacon on TV’s twice now, it’s a must have for any owners purchasing at Best Buy.

Good insurance for a tv. Come out and repair or replace. Didn’t like that it was double the cost of TV protection that was on $200 less than

Nice squad service, Nice squad service, Nice squad service,

I allways get geek squad.very good .you thay can't fix you product you get a refund. Are the same product. No hassle.

Geek Squad always someone ready to answer your questions and at the ready when you need to make an appointment.