Customer Ratings & Reviews

I usually never get a protection plan, but I randomly agreed to this one. Nearly two years after purchasing a TV, it broke. It took a few weeks to go through the process of replacing the TV, but that's probably more to do with current events than it is Geek Squad support's abilities. I got a full refund and used that money to upgrade the TV. I'm fully satisfied.

Perhaps the only real reason to shop at Best Buy. This plan is absolutely amazing. With how bad quality and easy to break electronics have become, I would NEVER buy an electronic without this amazing plan. It covers common manufacturer faults and accidents, what else could you wish for? Don't buy anything without this plan when shopping at Best Buy.

I bought this to replace my old TCL that had its power supply randomly get destroyed. This model is a major upgrade in picture, and I haven't noticed the same spy chips from my previous TCL. Totally recommended as it's comparable to TV's 3x its price.

That was great and I love the way they treated customers

The agents took care of my apple care replacement thanks

And he's always a good thing to purchase the protection plan.

Have had nothing but great experiences with geek squad services from delivery to repairs never any hassle

Moved a couple times over the last two years. TV stopped working and BB replaced it fast.

Bought a tv and returned it. The geek squad service fees were also returned. No hassle whatsoever.

Great piece of mind warranty. Parents used before on failed TV no issues what so ever.

It's Geek Squad support. What can I really say other than they will help you. I got this as a way of extending the warranty on my new TV. Really this is a peace of mind service. Just payit once and then you're guaranteed 5 years of service on your purchase. It's just one less thing to worry about.

Always get the geek squad with my electronics. Its paid for itself time and time again

You should always buy the geek squad service when purchasing a device over the 150 dollar range.

The protection plan gives the people an opportunity to not worry about getting the replacement or the money back.

Glad i got this with a tv purchase, bought a dishwasher a few months later and got free install and haul away of old dishwasher They did send a contractod to install it, they put a screw through my counter top

I was very glad to get the chance to extend my service to 5 years and the Geek Squad made it easy.

Always comes thru and perfect support because last year I had a problem with my 60" TV and they ordered the replacement screen at no cost - otherwise it would have been over $1200! Another problem a year later - and because of the on going problems - they stuck by their service and gave me full replacement cost I got the 65" same TV on sale for same as I got the 60" last year! Always on time and polite and explaining everything.

The agent mounted my tv and connected it to all my devices

Great service. I love geek squad and it's team of professionals. I recommend to all my friends to pay for warranty and services from Best Buy.

Just had ro drop off no setup.the delivery people was very helpful wirh service.