Customer Ratings & Reviews

The geek squad , is a must have ! They are fast a reliable ! You gotta love them

So I mainly purchased this so I could get a warranty and let professionals install our ridiculously expensive entertainment system. Well we have had nothing but issues. So... had to get a replacement TV (Sony - 85" Class X950G), wifi disabled completely, fine whatever. They reinstalled the new one, cool. Definitive speakers (High-Performance 10" 3-way Tower Speaker) constantly pop even when the TV is not even on. Our Logitech remote (Harmony Elite) has issues switching inputs/devices almost every single time we use it. Only when using the smart TV apps it randomly shuts off with the Receiver (Pioneer - Elite 9.2-Ch). Geek squad has been out twice since installation, can't figure out why the smart tv/receiver turns off by itself, can't figure out why speakers always pop, and did absolutely nothing to the smart remote... still have all the same issues over 6 months later. Wife wants to return everything back if we could.

It's inexpensive, and I like knowing that if something goes wrong there are capable people that will fix my products with great customer service.

This is also a 10 star perfect reveiw. Thank you….

The value was great and worth the extra warranty on the TV.

Geek Squad has saved the day on numerous occasions and usually when I am in major meltdown mode due to a deadline. They are FABULOUS! I highly recommend.

If I am going to invest in such a expensive item as my 75 in tv [X900F], then I have to purchase insurance on this. Hope I never have to use it. Always rely on Best Buy for a lot of my needs, especially my major electronics. They are quite knowledgeable and eager to provide their input. Please, do ever remove this store so close from my home here in Kendall.

Haven't had to use it for current TV, but used them on past TV and they were fast to come out and troubleshoot and since they couldn't fix it, I received a replacement

Haven’t had to use it yet, but from everything they say that you get, I am very glad as a single older woman I have it.

Sure it may cost a little extra, but you get extra time on your warranty... No brainer

Never had to actually use the protection plan thankfully but having one on my products gives me some peace of mind in case something happens

This little tv is great for a guest room. You can download any channel app and log in or purchase.

Geek Squad is always there to have your back! I dont have too many problems, but when i have, The Geek Squad has always been there to help, and be worth every other time I've purchased this protection!

Never an issue is I need to return anything. No questions asked!

Needed a way protect my new B4 model!! Highly recommend for any TV over $500.

One star lost after anticipated repair wasn't listed as solution (though appears to have occured) When I brought in my son's tablet for repair, the technician felt the port was bad and wrote it up as such. When it was returned, no port repair was listed, but upon observation, it appears to have been performed. I would have liked the complete repair process to have been documented. The charge cord was replaced as listed repair. Ultimately, the tablet is working/charging properly but I'm worried about the process. This time it was an unlisted repair. Next time it could be a claimed repair that wasn't performed.

They have the best of quality customer service would definitely recommend for all your electronics and appliances!

It's Geek Squad support. What can I really say other than they will help you. I got this as a way of extending the warranty on my new TV. Really this is a peace of mind service. Just payit once and then you're guaranteed 5 years of service on your purchase. It's just one less thing to worry about.

You can’t go wrong with Best Buy protection plans, the peace of mind is worth it !!

This service is a MUST for all your tech. They are able to fix or replace any tech concern