Customer Ratings & Reviews

Excellent store to go, staff is super knowledgeable. Super attentive, my store of choice

When you buy something, you never expect it to break. When you pay big buck, you really never expect it to break. I payed $2000 for a TV and got the 2 year extended warranty. 1 week before it expired, it broke. 1 day before it expired and 1 day after it was fixed, I extended it another year. It's the best money I ever spend for peace of mind.

Best buy warranty are cost effective and straight forward. When purchasing an OLED tv, the warranty cover screen burn, which I consider essential coverage for an OLED tv

The agent replaced a network card preventing my TV from connecting to the internet. Amazing job

Thet take care of the issue at hand.....Buy it as a membership, and all your purchases are covered, instead of purchasing it for each item.....Im almost 100% You guys are awesome!!!!!!

Best warranty to get for your TV Computer Phone and every other electronic you have

My TV got burn in around 3 years in, and after 4 years, started flickering. I returned it to best buy and got a replacement TV with equivalent specifications and value.

I have had two large tvs break and been fortunate enough to have the geek squad protection. In one case the tv could not be fixed so I got what I spent for a new tv. In the other case they were able to fix it. I would give it 5 stars except that in both cases it took over a month to get the service. That is way too long.

Haven’t needed to use this and hopefully won’t. But I wished I had it on my last television that went out after a year and a half. Could have saved hundreds of dollars.

I have always had good luck with my warranties for the Geek Squad. I buy all of my electronic and applied from Best Buy because of the Geek Squad!

I haven't had the chance to use this but I'm happy I have insurance on my products.

I do highly recommend to get this service for your product

they are very helpful, but sometimes difficult to reach the department. You get shuffled around corp and the local store, very frustrating

I purchase my 5yr warranty for this TV before have too go online you read everything l need too know. We must not forgive too take carere of the customers needs l dont agree with all the new rules because l'm over 60. Idont need the Robot to run my life

Best Buy's customer service has always been tops when I've ever had issues with any products purchased with the available extra warranties, plus the manufacturers warranty. It's Best to Buy the extra protection, from Best Buy!!

I had this plan for my 2018 55inch Sony x900f and the panel went out last month. Best Buy replaced with the 2022 65 inch Sony x90k and another 5 year warrenty. I could not be happier.

I've actually had to use this service before with a crappy Vizio TV i had in the past and if they can fix it they fix it if they can't fix it and the TV is crap they will let you exchange it no questions so if you protect your investment then you need this.

Honestly, they was on point. I had an appointment. They worked on my phone soon as I arrived. I had 2 issues this year with different phones.

Julio helped me out, recommend my man for anyone looking for an install.

love the peace of mind knowing that Geek Squad has my back