Customer Ratings & Reviews

Was not too difficult to get the old TV looked at and the report submitted for review. The answer to replace came within a few hours. It was too expensive to have the Geek Squad just hang it on the wall so I choose to just have the delivery and haul away done as outlined in the warranty. However, I was never told that I was responsible for taking down the old TV from the wall. This caused over a 3 week delay in finding someone who could take the old one down and replace it with the new one. This cost me more money that I should not have spent other than installing the new one since I had the Warranty. This was on top of waiting over 3 months of getting this resolved due to the suspension of home visits.

My LG C1 died on me, it was just 3 years old. For that purchase I thought I didn't need a protection plan. Never again for expensive TVs. I got the plan for my new TV. Better safe than having to buy new TV.

Other stores would offer warranty but for $100 and some change we got the 5 year warranty couldn't resist a offer like that

Cheap yet reliable very easy for a customer to want to buy.

everything was excellent, the employees so profesional

Very good plans and they stand behind exchanges or returns with no questions asked

I always worry about my products going bad, thanks to Geek Squad protection plan I don't have to worry about a thing. I can enjoy my television knowing that if anything goes wrong Geek Squad will have my back.

Excellent product and price. My grandson was happy with it.

Haven’t had to use my Geek Squad team as of now. Love my new Samsung TV and sound bar!! Have used the squad years ago and it was as a simple easy process. Thanks Best Buy!!

I have boughten many electronics from Best Buy over the years. However, I would recommend purchasing extended warranty coverage just incase. I did have a couple repairs done in the past. They were very satisfactorily performed with a high degree of professionalism. Be sure to purchase a Geek Squad Protection plan for all troubleshooting, service needs and operational advice.

It was very easy to replace the TV when it broke. I recommend buying the warranties because they are really worth it.

I have never paid for a extended warranty in my life I always thought they were worthless as the life of the product should last longer than what the warranty is offering. But I’m so glad I did. I had bought my dad a TV for Christmas and two years later some thing went out in it. I called the geek squad and they came out within a day and took a look at it. Unfortunately, my dad’s TV had been Discontinued. The part that they needed was unavailable. So they let my dad pick out a brand new TV comparable to the one that he had. Within a couple days they were back at the house installing and setting up the TV. I will always get an extended warranty on some things so expensive.

Great piece of mind for a new TV purchase! We bought this policy to insure that our new TV is covered for 5 years, in case we have any problem wuth it.

the security i need at the price i want. i made a good investment purchasing my hisense 75 inch 4k tv / hisense dolby atmos sound combo and this protection plan gives me a solid peace of mind. satisfied customer

Bought the TV in 2019. Power board failed and replaced in 2020. With warranty still left in 2024 the TV fails again and they tell me it possibly won’t be covered/will be junked. What’s the purpose of the warranty???

Answer all concern questions I was concerned of how I was gonna get the TV up and they informed me that they do that and it didn’t cost that much. I also gave when it came and did it thanks geek squad.

The warranty saved me o this purchase and helped offset the cost of an upgrade later. 5 year warranty was money well spent.

Very helpful when they are needed. They are very kind

Coooolllllllllllllllllllllllllllllllllllllllllllll!

Best Buy has excellent customer service regarding their service plan protection. When used, they actually repair the issues or replace when needed.