Customer Ratings & Reviews

The guys took my tv and sent it for repair since it had a protection plan. Unfortunately my tv was repairable and was given the oportunity to get another. I decided to upgrade with the help of a team member. Thanks Best Buy for coming through.

Ha ent had to use it for this item but im also assuming its no different from the time i have had to use the service , no hassles

Haven't had to use it yet but love the fact that If anything goes wrong they will come to me not the other way around

They helped me build my pc even when I came to them about 3-4 days in a row lol thanks guys!!

Had this service and really came through when our tv sound went out.

The warranty was reasonable. I purchased second tv and they combined both tvs for reduced warranty price

It's geek squad. Not sure what I can say about a warranty program other than we get it on a lot of stuff

10/10 always get geeksquad! Love the protection and ease of mind not to mention every geek squad woman / man I've worked with had incredible customer service and tried to always handle any issue I had!

Geek squad protection is honestly the best. I’ve also bought it and twice I got store credit for a newer device that they couldn’t fix!

My first purchase of Geek Squad services! The technician who assisted me in store was courteous and helpful. I am looking forward to having this coverage for my electronic devices!

so if u need to return your tv after 1 year and u have a 5 year warranty u loose 4 years of it because u have to buy a new warranty for the new tv they give u. my advise is to get a 2 year warranty and just renew it 3 months before just incase its breaks sooner than later

Amazing projector I use it every night We’re all the movies you can imagine in the world you can watch on this.

I rarely get protection plans anymore. Best Buy is so wonderful at fulfilling a protection plan they are worth the cost on more expensive purchases. Best Buy has the best customer service of any store I've ever dealt with.

Having burn in protection allows me to use my TV in HDR mode without worrying or babying the brightest. For the price, 5 years of peace of mind is worth it.

Arrived on site at the appointment time very professional and pleasant to work with

A must get when you buy a large TV 75 if it goes south then your covered

I love that geek squad helps with everything and if you aren’t satisfied with your situation or product they will make their best to make it better.

for tv it was kind of brutal . The tv was broke the guy had to come out and change the main board in the tv before giving us a new tv. So this took almost 2 months. We did not have a tv for almost 2 months Every time they came they had to replace the same thing ... The tv was 500 dollars instead of replacing it they spent 3000 on 3 boards that did not work, whatever they had to pay the guys to come out and work every time for 2 hours, This was honestly ridiculous. Nothing made sense. luckily we finally got the replacement after the 3rd time and thats the only reason we get 1 more star.

Overall a great deal. if it breaks within the time they will fix it. so glad i got this it has saved me so much trouble

My television came out of control and they resolved it quickly