Customer Ratings & Reviews

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

Did great. Had a plan on our previous television and it went out after two years. It couldn’t be fixed so it was replaced by a newer television practically for free so we did another replacement plan.

Can’t pass it up for the price. Now if anything happens to it. It can get fixed or replaced by Best Buy. Pluse they come to me with it being a 50 inch tv

Agents came to pickup tv and installed replacement in no time.

This tv is a great addition to the living room. Pair this bad boy with a soundbar and youve got yourself an at home theater!

Purchased a 5 year contract for my new bedroom TV. Good value for 5 Years protection on a large TV. Includes in home service for a set as large as mine. Well worth it as far as I am concerned.

it's a peace of mine that you know if anything go wrong with the product it will cover you up to 5 yrs

Haven’t had to use them yet, but the price is great and I have heard great things about the geek squad

I’ve always purchased the geek squad protection plan. I did end up using it on my previous tv and it was a life saver. So if you want some peace of mind I’d buy it

Geek squad all day just purchase it for my protection with the kids and accidents never used it yet but according to what they would fix and how they go about it seams very good

I am glad that I purchased additional protection for my Smart TV. I am the envy of the family. Best Buy is the best

I liked, very happy, I have no complaints about my purchase, really very happy

I liked, very happy, I have no complaints about my purchase, really very happy

As with other protection plans we have been satisfied with the assistance and helpfulness that they have always provided when we had an issue. We would always recommend purchasing a service plan.

Must buy if purchasing an OLED TV. Geek Squad is the only plan available to cover burn-in. Best Buy has always backed the their products with amazing customer service satisfaction.

I hate to say it but you need to protect your electronics purchases nowadays. This has come in handy for me on several occasions.

Geek Squad provides all the service I need if one of my systems or appliances goes out. No product should be purchased without Geek Squad which provides fast and prompt service

great tv just need find way my DVDs.just try find out play movies

Always make sure u get this cause if something goes wrong u can always bring it back and exchange it

Great protection plan! Couldn’t be happier with everything