Customer Ratings & Reviews

I purchased the insurance when i Purchased my daughter tv. Her tv inexplicably got a very thin green line on the screen. I called geek squad and set an appointment to take in the tv. They gave us a new. Painless and quick exchange.

I haven't had to use them since I haven't had issues with my products but I can at least sleep easy knowing that it won't cost near as much to repair the item if something does go wrong.

The agents quickly and efficiently installed my new TV. Very professional and explained how everything worked. Setup universal remote and ensured everything worked correctly.

Geek squad protection is easy and efficient. Would highly recommend

never had any issues and they treat customers with the upmost reapect

Haven't had the chance to use this service so I guess I made an excellent choice of product

Have always used Geek Squad and i have never had anything but a great experience with them

I have bought Geek protect for so many years, and had to use it on few occasions and was simple and painless. From TVs to gaming headsets and laptops too. You just never know if you'll need it.

You gotta have protection for your products. I understand we have the warranty from Lg tv but, you can never be too safe now a days. That’s the reason I bought the extended protection plan through Best Buy and it’s well worth it

I did not initially purchase Gerk Squad for my TV, but during the grace period we had an issue and needed assistance. Geek Squad showed up right on time!!

The 5 year garanty was honored and i got a new tv at no cost only paid for the 5 year garanty

Great service no problems at all. Would use again !

excellent service and above all they have people who speak your same language

I love this program, I am not really tech savy and the new Tvs are much smarter than I. Whenever I have a problem with my Sony Bravia and my Samsung Qled I just call and they come out and fix the problem for me. Usually its not the Tv, just the lack of knowledge of the user. LOL

Overall good price for the 5 years , just need to make sure you know what it covers, very good customer service

I always purchase this protection as the comfort of knowing that my item will be replaced if it breaks is reassuring. I have had to use the warrantee many times and Best Buy has replaced my item for free whenever they could not fix it

The Geek Squad is always on call when you need help with the product you bought

It comes in handy its best to have it and not need it then to need it and not have it.

Vivian was a wonderful tech. She had my tv up and running in no time.

The last Protection plan I purchased covered Geek Squad analyzing my tv after three years and decided it was unrepairable. I was able to get a full replacement. Geek Squad protection is worth the added cost.