Customer Ratings & Reviews

Have not used for this product, but have used for other things good service

Always recommend geek squad. If they can't fix it you get another product replacement or a refund.

Geek squad did a wonderful job new what they were doing

These guys are great, delivered on time and set it all up with ease.

Don’t normally do the geek squad but for a high risk item is it a must!

Good product for the price and Geek Squad peace of mind

I reccomend queek squad they are very efficient, but a little pricey

I tried to hedge my bets. We shall see. Samsung is a high-quality company

Helped with all my problems. On time very professional and knowledgeable.

A great idea if anything goes wrong which is a good investment.

A Three year standard protection plan is what everyone needs.

I get a protection plan with all electronic purchases $100+.

Excellent service for all tech needs. Have used for many years.

A must when making a large purchase. Haven’t had to use it yet.

Always worth the extra money for the piece of mind

I wanted to buy it just for peace of mind. Have not needed to use it yet.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Informative staff and service tech was excellent.Custiomer service on the telephone was helpful and polite.

Always get the geek squad plan for peace of mind. Highly recommend

The agents always fix my computers, they are friendly and knowledgeable.