Customer Ratings & Reviews

You should always buy the geek squad service when purchasing a device over the 150 dollar range.

Bought a tv and returned it. The geek squad service fees were also returned. No hassle whatsoever.

I always get a geek squad protection plan. Last time the back panel of LG went out and all images had such a strong blue hue. They came and looked at it then gave me a credit to get a new tv.

Haven't had to use this and hope we don't have to, but it's there if we should need it. Gives peace of mind!

Good expalanation for necessity of protection plan.

I like buying the extended warranties on electronics it gives me an extended piece of mind that if my product had a problem in the future The Geek squad has my back.

I generally purchase protection plans for large ticket items and for smaller ticket items if the costs of the protection plan does not exceed 15% of the purchase price which is still a bit high. I have had to use the benefits of a protection plan before and for the most part it is worthwhile. Seems that the satisfaction level is largely based on the store's management policies and store reps. In a worst case scenario it's good insurance if you have product failure and or need support service.

It seems like whenever I finally need to use GeekSquad for something important.. they are unable to assist. A little frustrating, I don't pay for extra protection because doesn't seem worth it to me

Hopefully I don’t have to use it but just in case I have it.

I bought a floor model OLED LG 55 inch TV because the price was too good to pass up. I bought this warranty because it was an floor model, I usually don't purchase an extended warranty. Im so glad I did. There was burn in on the wcreen when I got home and the geek squad came over and replaced my screen within a week. Amazing customer service and amazing warranty! Thanks geek squad and Best buy!

The Geek Squad service it well worth the price and I would purchase it again in a heartbeat!

I was very glad to get the chance to extend my service to 5 years and the Geek Squad made it easy.

Great tv for the price i paid for it. Super clear picture and they took great care of me at the store after rhe first tv showed up at my house with a shattered display. Best buy ahs always been great to me.

The most beautiful guarantee I have seen in my life

Great service all the time. Whether you are in the store or have questions on the phone!

This tv has an excellent picture. I have no problems to report

The TV was in stock and salesman assisted loading in my truck. This was awesome to say the least.

Reliable warranty that covers issues no questions asked.

Such great quality! So clear!! I could not be happier the quality when playing games is insane.

The price of the warranty has doubled however down the line I will definitely appreciate having purchase the warranty should the tv have issues.