Customer Ratings & Reviews

I love this, I use it as a monitor for my pc and it’s so nice and bright

Purchased a Sony TV in June, along with it I purchased Best Buy's 5 year extended warranty. The set developed a problem in Nov. Called the Geek Squad and described the problem. The knowledgeable representative diagnosed the situation over the phone and explained it was a panel failure that could not be repaired. He emailed me an exchange order to bring to my local BB store. Brought the paperwork to the store and they set up a delivery/pickup date for 2 days later. Had I chosen to bring my set in they would have made the exchange right there in the store. All of this took less than an hour to accomplish. Two days later I had my new TV...WOW! Throughout this process every person I dealt with was extremely courteous and helpful. They even offered to let me apply my original purchase price towards any other TV that they carried. Love my Sony so I told them "no thanks". Purchasing that extended warranty was truly a Best Buy for me.

I always buy the five year Geek Squad protection because Best Buy honors it. Totally worth it.

never had a 4k tv ever but this was an amazing purchase

I like that, good service around the clock snd eith people with good experience snd customer focus

Had an issue with the TV 19 months after purchase. Geek squad will replace it. Glad I got the protection plan.

Convenient, better to have it and not need it than need it and not have it.

I haven't had to use this yet, and hopefully never will, but it seemed to be good value for the money to cover my new 65" Bravia OLED!

It helps me trust that my 55’’ Pioneer TV will last the full 5 years if not more.

The two guys went above and beyond I had a TV upstairs I wanted to take it downstairs to the rec room and they did it with no issues and they happily did it and it was they did a great job and I really appreciate it both my wife and I are handicapped so with them doing that really made our life easier

I love the extra feeling of security, knowing my product is covered!

Always good to work with even though I've only had to have used the service once.

Best Buy did well helping me get a replacement for my Samsung 65" TV. They gave me about $450 for my old TV which really helped me be able to get a high quality new one. The warranty was well worth was it cost me to purchase.

Geek squad has always been very helpful. I dropped off my laptop in the past and they’ve repaired it.

It's always great to have the protection needed for higher value products

Glad to have this warranty just in case something happens w/ our new tv.

All i have to say is that everyone need to try the Geek Squad service to feel as goos as i do. My tv need some qork done and Geek Squad sent a professional to help me out. I had a computer to fix and they did. Also, all the store in NYC has great customer services in the Geek Squad Department and throughout the Best Buy store.

Works very well no problems whatsoever and gets immediate attention

Forgot to get protection with last laptop, and I did this time.

Good purchase and value for a 2yr warrant is good.