Customer Ratings & Reviews

I love to always get a Protection for the years cause you never know what will happen. It’s better to be safe than sorry.

I hav conected my device for myself it s almost one year since i got it, it's great,,......

The sales representatives were very helpful and the checkout time was very good and the customer services was good also.

Stunning visuals, deep blacks, and vibrant colors make this TV a must-have. Thin design, smart features, and excellent picture quality elevate any viewing experience. Highly recommended!

my tv was 40 days old and the hdmi ports burned out , made a call and got a repair person out the next week

We appreciate having a warranty for our new TV. It gives us peace of mind.

Well .. now I have u big tv .. I hope never have to use squad service.. but .. if something happens.. they will take care

This product is very good and I recommend it , it is reliable

I have not had to use this time I bought the protection. It does however give me piece of mind. Another time I bought this protection and did have to use it and it was easy to have them take care of everything.

everything was excellent, the employees so profesional

Agents were very helpful in helping me find my product and made sure everything went smoothly.

We have always purchased coverage on electronics with Best Buy!! Always a great investment if something goes wrong!!

I luckily have not had to use this but I always purchase it for peace of mind and it works. Often they forget to ask me if I want to add the protection when that happens I ask them for it.

Cheap yet reliable very easy for a customer to want to buy.

5 years protection plan is worth to buy. The TV I bought had a looping issue where it kept turning on and off. The Best Buy representative refunded the full amount without any hassle. Whenever I buy items from Best Buy, I will always get the protection plan. It was very easy to get my money back as store credit.

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Your TV installation will still be covered because of your active TotalTech. What I don't like about TotalTech is that you have to pay a deductible on certain things... this is like an insurance now...

Excellent product and price. My grandson was happy with it.

I'll be concise and to the point. My Vizio TV started failing just shy of a few weeks before the geek squad protection was going to expire. I filed a claim to make sure it could be repaired before the warranty period was up. Aside of some road-bumps in communication internally (Seriously best buy guys, your left hand should really know what your right hand is doing) they ultimately determined that due to short staffing during the pandemic, service was not available. As such, I was provided a full refund (via best buy in store credit) toward the purchase of a new TV. Let me repeat that: 2 years after I bought it, I was fully refunded because the product failed, and was able to buy a new TV. I will NEVER purchase another electronic here WITHOUT getting this protection.

I always try to buy the insurance plan because you never know when you hide them.Will break down and the geek squad works for me

It was an excellent buy you came in handy when my TV went out it was only 4 years old but still I got a brand new TV with very little problem The geek squad was exceptional and the gentleman who worked in the TV department he did an excellent job he found the TV I wanted and he even carried the TV to my car for me because I am disabled