Customer Ratings & Reviews

Geek Squad is also there to help and assist you with anything you need for any device

Usually, I never get the extended warranties, but in today's age of electronics, its a sound investment.

Awesome service! Great customer service. Wal in wait time was not too long.

I allways get geek squad.very good .you thay can't fix you product you get a refund. Are the same product. No hassle.

Had a smaller tv , fire tv also. When we was looking for a gift for us. Found this on sale, we drove 60 miles round trip to get it. IT WAS TOTALLY WORTH THE TIME. PICTURE IS SO CRIP, CAN SEE EVERYTHING SO MUCH BETTER.

I needed this use the warranty for my 65” Oled that had dead pixels. A tech came out and checked. The next day I received a store credit for the price paid for the tv.

My Geek Squad service is very awesome and the delivery is very seamless ! Have never regretted buying from Best Buy

Date: 04-13-2024 When purchasing an expensive item (TV, other) I would get the additional extended coverage and the Best Buy Total Tech subscription so as to ensure you are covered. R. Stewart

works for me great itemi recomind to purches this item i

Tv was hooked up flawlessly! The delivery was smooth and convenient.

The warranty plans are good from Best Buy. I had to send off a tv and they couldn’t find a problem with it. Shipped it back to the store and when I picked it up it was doing the same thing. The manager went ahead and gave me store credit for the TV. I love Best Buy’s customer service.

I normally do not purchase extended warranties. However, I have purchased a few now at Best Buy. I became a firm believer when a camera was accidentally dropped by my daughter. Camera was fixed, and good as new. When it came time for the 5 year purchase, it was to cover a large screen TV. My savings on the TV more than covered the cost of the plan. And for what the TV cost, it was very affordable peace of mind. May not use it, but I have it.

Well worth the cost - Time frames for certain repairs are always going to be subject to delays - Bottom line is though, Geek Squad stands behind their commitments and will continue to work on an issue until everything is up and running as good as new - People just have to keep in mind, everything isn't instant gratification... as much as we would like it to be - Robert C

Great sound bar and is still work ! Bestbuy workers did fantastic helping me find the right one for my 75” Samsung tv!

28th Street Grand Rapids store is awesome - they know how to care for customers and really help! I was treated poorly at the Alpine store, really poorly

This a great product. I have had it for years now and cannot complain at all. Highly recommended.

Thankfully I haven’t had to use it yet, but it’s great to have the option

as you know technology has the 50/50 chance of going bad. i've never had an issue of my stuff going bad as of yet (knock on wood) but I like the ease of mind knowing my product is secured for years to come. price is always a great deal with bestbuy, mid as well purchase it if you want to avoid the hassle of when unfortunately it does happen and you feel your money is now going down the drain.

The greatest thing about the Geek Squad is that wherever I have used them they have always worked things out. And always there if needed.

Love this product. It works great in its location. It he ease of use is wonderful.